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Reviews for Dollar in Boise

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car was cleangreat value

get the carcredit card

car i reservedcustomer service

rented the cargreat experience

great pricenever rent

friendly staffpick up and drop

5.6

Pros:The young lady was at first I thought not very friendly, but she turned out to be a tad better than I originally thought!Reviewed 1 Sep. 2020

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9.2

Pros:I liked the car, I liked the lady who did the paperwork, I liked the simplicity of renting the car and returning it, I liked the price, and I liked the location.Cons:There is only one item that I disliked. I just flew into town, I was tired and hungry, and it was getting late for me. I got into a line and waited over an hour until it was my turn to check out the car. I am not upset at the lady as she handled many unhappy customers with a friendly greeting. However, I am unhappy that there was just one person at the desk on the night before the big eclipse. Most of the other car rental companies moved their customers through in no time. Next time there is a big event coming to town, get some more help!Reviewed 24 Aug. 2017

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2.0

Turned away car reservationCons:New business rules at Dollar, that started after I booked my reservation well in advance, made it so I could not get the car. They now require any renter to have proof of a return flight home or use a credit card. I live local to that office & was renting to go on a business trip out of town, so no return ticket. I don't like to use credit cards so I don't have one. Representative told me to try another company. This was very frustrating as it was the day before my trip & was super busy for renting cars for the weekend. I don't think it was good practice to not send notice to those who had pending reservations of these new rules so I could have been prepared or changed my reservation before it was last minute. Had to pay more at another company who actually gave excellent customer service to work with my situation.Reviewed 11 Apr. 2017

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8.4

Pros:Danielle was very kind and helpful! Dollar was a great company to deal with, next time I will go straight through them and avoid booking through Kayak.com.Cons:I was charged an insurance fee through Kayak at time of booking. Yet, once I got to the office on the day of my trip the lady said I hadn’t purchased any insurance and that insurance was an additional fee of $300. I didn’t like that Kayak was not clear about charges, as a third party they only show the base pay for the vehicle, and offer rental car insurance but it’s not through the actual rental car company. It felt a little scammy to me but it was too late for me to find another option. Many people are maybe aware of this issue but for me I didn’t enjoy being blindsided by a significant change in charges.Reviewed 8 May 2018

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2.0

Pros:The rental didn’t even happen because even though we called their corporate customer service and had the pickup time changed the number they had for the local office at the Boise airport was disconnected and turns out their office closes at 5 pm and they don’t offer any sort of after hours pick up.Cons:Everything. Their customer service is non existent.Reviewed 24 Aug. 2020

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4.0

Wasn't what we bookedPros:We has reserved a mid size vehicle and when I got there, all they had was the manager special, a compact, unless I wanted to pay an extra $120.00. What a joke. And then the attendant just sent me off by myself, horrible Directions try andgofindthecar. When I couldn't find the car after wandering the airport I went back to the counter. When I asked to see a manager, I was informed that he was the manager. That's when it all clicked, apparently he must have been on a power trip to trear customers like that. It was a joke, horrible service..Reviewed 19 Apr. 2017

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7.2

Pros:The pick up location, closeness to the airport , quality of the car, etc.Cons:With the car rental I bought insurance online. The lady behind the desk cconvinced me that these online insurances do not provide a proper cover for any costs in curred. Coming from a 26 hour travel from NZ my head was not able to clearly evaluate, and get out the fine print of the insurance policy. At the end I bought the MUCH more expensive policy. At the return of the vehicle, I spoke to the branch manger, he ensured me that his staff emmber was wrong, that online insurances are not per definition worthless. I wen into it with my eyes open, did not want to run the risk, and buying the new insurance was my own decision. BUT, the staff should have given better advice.Reviewed 24 Aug. 2016

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2.0

Cons:The Dollar people were going to charge us another $13 a day for an added driver. That was not in the agreement.Reviewed 25 May 2021

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7.6

Car was not ready when I arrived and lined moved very slowlyPros:Car was not ready when I arrived and lined moved very slowly. I was told to wait and be notified when the car was available. After 30 min I had to ask another associate and at that point many cars were ready but I was never notified. One associate was (very slowly) helping a line of customers. The other was not helping with reducing wait time.Cons:The other associate was very understanding and gave me a free upgrade and helped me right away.Reviewed 22 Aug. 2017

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7.6

They up-charge you and argue with you about itPros:The car was new, in great condition and very clean.Cons:The service was terrible. They charged me for three days after returning the car 28 hours after renting it. They then argued with me about it. I tried calling the direct local line several times but the phone number is disconnected, which they also argued with me about. Saving $20 is not worth putting up with them.Reviewed 19 Sep. 2018

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8.4

Pros:Great Value - Agent at the terminal was very friendly, helpful and efficient! Pick up and drop off were a breeze!Cons:Car had very sensitive steering and was very lightweight so with strong wind, it was challenging to keep it steady.Reviewed 21 Jun. 2016

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8.0

Easy and inexpensive!Pros:The car was ready, good working condition, staff was nice and fairly fast.Cons:Nothing big.....the checkin clerk was chattier than I needed, at 9pm after a long and bumpy flight.....but he was nice! Shared good local info!Reviewed 8 Mar. 2016

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• Has the Dollar rental car policy in Boise changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Dollar will continually update its policies accordingly. Please contact Dollar directly for the latest information. You can find up-to-date information on the coronavirus response of Dollar here: Coronavirus (COVID-19) update from Dollar

• How much does it cost to rent a car from Dollar in Boise?

  On average a rental car from Dollar in Boise costs C$ 54 per day.

• What is the most popular rental car from Dollar in Boise?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Dollar in Boise.

• How many car rental locations does Dollar have in Boise?

  Dollar has 1 rental location in Boise. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Air Term. Gowen Fld airport (BOI)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Air Term. Gowen Fld airport (BOI)?

  Yes