Book Dollar car rentals at El Paso Airport

Reviews

Recent reviews

Traveler rating

Wonderful

5

Very good

0

Good

1

Okay

1

Fair

1

Mediocre

0

Poor

4

2.0

Pros:Had to cancel due to being a front line employee who was due to provide the vaccinations at the hospital in New Jersey. Dollar rent would not provide a refund for the given circumstances. I was Not Happy!Reviewed 2 Jan. 2021

review from

10.0

Pros:super easy and fast - very friendly serviceReviewed 21 Nov. 2020

review from

4.4

Pros:Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.Reviewed 3 Jan. 2020

review from

6.8

Pros:Pick up was terrible.Cons:I could have received the car I asked for and the attendant could have been nicer.Reviewed 11 Aug. 2019

review from

10.0

Pros:Pick up and drop off were fast and easyReviewed 10 Jun. 2019

review from

8.0

Pros:Quality of vehicleCons:Under staffed at check in. Took over 30 min to check inReviewed 30 Jul. 2018

review from

10.0

Pros:Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.Cons:There was nothing I didn't like in the El Paso location.Reviewed 15 Mar. 2018

review from

8.8

Cons:under poweredReviewed 5 Mar. 2018

review from

8.8

Rick Saved the DayPros:This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members. Pros: Easy to reserve on the website Rick was fantastic - prompt, helpful, and fixed the biggest issue we had. Clean Car Quick process Excellent explanation / upsell for return conditions ($25 for no gas etc) Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.Cons:Cons list: 1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage. "Excuse me?" J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact. My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again. The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day. TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.Reviewed 31 Jul. 2017

review from

8.0

Cons:Too many add on surcharges.Reviewed 11 Jul. 2017

review from

10.0

Great TroubleshooterPros:When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.Cons:The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)Reviewed 20 May 2017

review from

2.0

No CarsCons:Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.Reviewed 23 Mar. 2017

review from

More

• How much does it cost to rent a car from Dollar at El Paso Airport?

  On average a rental car from Dollar at El Paso Airport costs C$ 59 per day.

• What is the most popular rental car from Dollar at El Paso Airport?

  Standard (Toyota Corolla or similar) is the most frequently booked rental car type from Dollar at El Paso Airport.

• Where can I find Dollar car rentals at El Paso Airport?

  6701 Convair Road is the closest Dollar rental location to El Paso Airport. The telephone number for this location is +1 915 612 5500.

• Does Dollar offer shuttle or airport pick-up services from El Paso Airport (ELP)?

  Yes