2.0
We ordered an SUV (and paid the price of a SUV) but we’re told they didn’t have any available and we’re provided a sedan. They didn’t reduce the price to match renting a sedan. The car they gave us was damaged and smelt awful. It was obvious people had been smoking in the car.Reviewed 1 Aug. 2023
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10.0
car was clean. check in and out was easy. love avis.Reviewed 17 Mar. 2023
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8.0
No commentReviewed 3 Jul. 2022
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10.0
The Toyota Corolla I rented got great gas mileage out on the highway. Bluetooth connected easily, the car was cleaned, smelled clean and was smooth riding. I had 3 large suitcases and a carry on and they fit fine.Reviewed 25 Jun. 2022
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10.0
over $300 for a 2 day rental is a rip offReviewed 2 May 2022
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10.0
Wind shield wipers did not wipe windshield correctly during rain. Also, There was no windshield fluid But otherwise a great experienceReviewed 23 Feb. 2022
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2.0
Horrible customer serviceReviewed 23 Oct. 2021
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10.0
They helped me when a lot, save my trip because enterprise just had canceled by reservation from 1 month in advance.Reviewed 11 Oct. 2021
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5.9
AVIS was closed when we arrived. Some effort should have been made to let us know that there was a closing time at AVIS and that we would not be able to pick up the car until morning.Reviewed 17 Aug. 2021
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1.9
Staff was friendly and helpful, however it took forever to get our vehicle. Once the vehicle arrived it went downhill from there. The vehicle smelled as if someone smoked for weeks in the car with the windows up. There were stains on the ceiling, the car was washed but it was still dirty. The Ford Escape had 38K miles on it, but felt like 238K miles. The two tires on the right side wobbled and it felt like they wanted to give up at any moment. The car shifted rough and drove as if the power steering was barely hanging on... one of the worst rentals I have driven in quite some time. Had I not been in El Paso for a family emergency I would have quickly returned the car and asked that we start the process again. I would use Avis again but I will check the car out, confirm low mileage and non-smoking status before I ever leave the parking garage.Reviewed 6 Aug. 2021
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2.0
Pros:My flight was delayed and arrived 15 minutes late. The car rental office was closed, And no personnel were present to rent a car.Cons:I could have gotten a car, if the office — or even one person — had been available to rent me a car. I WAS NOT ABLR TO RENT A CAR BECAUSE NO ONE IN THE OFFICE CARED ABOUT THE DELAYED FLIGHT!!!! How absolutely pathetic is that? Worst, absolutely worst service ever from a car renta agency!!!!Reviewed 14 Jun. 2021
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10.0
Pros:Lady who assisted us was very HELPFUL! Thank youCons:Wish it was cleaned better. Mostly with COVID happeningReviewed 11 Apr. 2021
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