8.0
Not the friendliest people but we got the job done.Reviewed 14 Aug. 2022
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10.0
Drop off and pick up were incredibly easy and we picked up at one airport in Milan with drop off an another. We had no issues with the vehicle and it was exactly what we had reserved.Reviewed 18 Jun. 2022
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2.0
I booked the car in italy. I took videos of the car prior to driving it out of the lot to protect myself. Surely enough, they are charging me 160 euros for “new cosmetic damages “. Not true! The damages are clearly seen on my video and pictures. They are a scam. I’m fighting the case hoping they don’t unfairly take my money. Dont book with them or the main company, Hertz.Reviewed 19 Mar. 2022
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2.0
They didn't had my reservation and i couldn't get a car!Reviewed 13 Feb. 2022
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2.0
Pros:They gave us an upgrade.Cons:Dollar shares employees with Hertz at the Linante airport. Directions to the rental spaces to get the car were terrible. Never saw a green bridge to cross over! Most importantly,the car's rear bumper was literally duck taped onto the car! The employee at the lot was nowhere to be found. Went back to the rental desk. The clerk came out to look for herself and then said that no one had checked the car that had been returned in the morning. Really? No one checked by 2pm? They had no other car supposedly. Fortunately, my husband is a Hertz Gold member and she provided a Hertz car and an upgrade. The whole process took 90 minutes. Terrible experience.Reviewed 11 Oct. 2017
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8.0
Off to a terribly slow start but Good overall.Pros:The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.Cons:It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived. It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.Reviewed 3 Oct. 2017
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2.0
Did not exist in airport.Cons:Dollar did not exist in this airport.Reviewed 19 Sep. 2017
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7.6
Pros:car was newCons:car was not cleanReviewed 17 Sep. 2017
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8.0
Slow check outPros:Easy to find the car and get out of the airport once I had my contractCons:Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptableReviewed 10 May 2017
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5.6
Advertised price is NOT what you pay!Cons:It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.Reviewed 3 Apr. 2017
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2.0
It was terrible -- WAY WAY OVERCROWDED. Dollar isPros:NothingCons:The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.Reviewed 25 Feb. 2017
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5.6
Good but over priced.Pros:Good but overpriced.Cons:Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.Reviewed 12 Jan. 2017
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