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Pros: The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us.

Cons: Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help.

Cons: Whole flight was so cold like in refrigerator.

Pros: Good movies.

Cons: I called United to make sure there was a children’s meal for my 3 year old. There was not.

Pros: Best Econ service for a long time.Beats the Comp hands down.

Pros: Very professional

Cons: Lost luggage

Cons: Travelled business class and was ace experience

Pros: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!

Cons: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!

Pros: The crew and the timing were ok

Cons: The seats were uncomfortable

Pros: There was a good amount of leg room and the seat reclined to a comfortable position to sleep.

Pros: Even though it was economy class, I was able to sleep because it was very comfortable.

Cons: Not sure, I slept the whole flight.

Pros: Nothing

Cons: Definitely the food!!

Cons: I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not

Pros: crew did what they could with the limited resources they had

Cons: boarding organization especially for cancelled flight passengers. Sanitary Napkins for women in your plane bathrooms, diaper disposal too.

Cons: Had to pay for baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.

Cons: No air vents, plane was hot. Only one bathroom for economy. Can’t check in online.

Cons: Prompt departure. Polite service. Timely updates form the captain.

Pros: The crew and the food

Cons: Seats are very narrow, not enough space

Pros: crew was nice

Cons: toilets, have to consider that ladies may need sanitary napkins (pads/ tampons). overnight flighta should dispense at least toothbrushes n wipes for passengers like other airlines do. For delays, should make it easier for passengers to switch their tickets. online seat choice (web site) is useless.

Pros: Staff was very cordial.

Cons: Please note priority booking and paying additional fees to Air Italy is not useful. They dont seem to recognize that priority level while boarding...it diesnt make a difference!

Pros: The food was amazing, the air hostesses and boarding/check-in staff were very helpful and accomodating

Cons: The boarding lines were a bit chaotic, with people waiting to be let into a board waiting area.

Pros: I couldn't get anyone on the phone or an email in time to be able to change the incorrect date of the ticket

Cons: I don't think its fair to loose the entire purchase amount, I should have been able to change the date for an additional fee considering I tried to give enough notice of my cancelation

Pros: Everything

Cons: Boarding process at the gate

Pros: VAYAMA. VAYAMA Com bought two tickets in my name as passenger same exact round-trip flights and charge me double. No one in their right mind would do this their system should I pick this up and blocked or propmt The customer, myself with a question are you sure you want to tickets for the same flight

Pros: Very friendly crew and on time with no problems.

Pros: Crew was great, very responsive and hospitable!

Cons: more lunch choices, especially choices without dairy products.

Pros: Friendly crew, upgraded seat was worthwhile

Cons: More snacks in between meals,

Pros: Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!

Cons: A queuing system would be better-it was a bit disorganised at Amsterdam!

Pros: No

Cons: Baby sharing seat with parent was very crowded

Pros: Nothing

Cons: The flight should have been on time rather than 2 hours late. The Gate agents should have been more honest about what was happening.

Cons: Our luggage was lost and the flight was 1.5 hours late.

Pros: The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys.

Cons: I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out.

Cons: KLM crew exceed our expectations

Pros: Nice staff and no delay

Cons: Instead of crisps maybe a bit of cheese or crackers

Pros: Seat was comfy and spacious for economy class

Cons: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.

Pros: Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst.

Cons: No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice.

Pros: Fast boarding, on time, food was pretty good

Cons: Toothpaste on board

Pros: Great crew, prompt take-off and boarding / de-planing

Cons: Seats were dated and uncomfortable

Cons: Problems with the emergency lightning caused the flight to depart two hours late

Pros: Price

Cons: Connection time in Vancouver is horrible and international transfer process is awful Especially with small children

Pros: Pre pay for all luggage. iN advance. Othwise $58 Euros each way. Joke. And if you are not of Italics an decent they treat you lousy.

Cons: The luggage policy is not clear. Appears you pay your bag if overweight. But not. They charge $58 Euros each way

Cons: The boarding

Cons: Seats are crazy cramped!!!

Pros: Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Cons: Flight was massively delayed and communication about why was terrible.

Pros: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.

Cons: Food quality was not so good.

Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Cons: Fix the damn KIOSKS at Vienna!

Cons: KLM crew exceed our expectations

Cons: Delays is Boarding No food and beverages

Pros: Way better than the others who fly into Accra via London,slight delay due to technical problem but overall my next choice for sure.

Pros: Crew was very pleasant and attentive.

Cons: The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure.

Pros: Good movies.

Cons: I called United to make sure there was a children’s meal for my 3 year old. There was not.

Pros: Nothing except that my seat reclined far enough.

Cons: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.

Pros: Everything

Pros: very competitive price

Cons: More movies and better food

Pros: Excellent crew even with the delay.

Cons: Everything was pretty good.