Guest reviews
Overall rating
6.9
Good
Based on 122 reviews
Cleanliness
7.2
Comfort
7.2
Pick-up/Drop-off
6.3
Value for money
6.9
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveler rating
18
5
6
6
13
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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2.0
Cons: I ordered a 4x4 car with winter tires. I was told I was given a 4x4 car with winter tires. I wasn't until I was 100 miles away in the middle of snow that I realized I was given a 2x4 car with summer tires. IRRESPONSIBLE and DANGEROUS.
review from
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2.8
Cons: Staff is rude and standoffish. They make you wait for over 1.5hrs to pick up a car you have a confirmation on and constantly try to upsell. Do not rent from here. They put the Hertz name to shame.
review from
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4.4
Pros: The drop-off was very easy and they arranged a taxi for us.
Cons: I ordered an Audi A3 or similar on Kayak, which is a small sedan type. Particularly, looking for sporty and small to navigate narrow roads in Italy. After waiting an hour to have our number called, the lady was rude, unhelpful and after a while, told us we were getting a Renault Kadjar, a whale...
review from
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8.8
Cons: Finding the route to the drop off was horrific. The signage was terrible, even with GPS guidance it was difficult. We are assuming that this is an airport issue & not the fault of Hertz, since the issue would relate to all rental agencies. Must allow plenty of time for “first time” drop off.
review from
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10.0
Pros: Very efficient.
Cons: Choice of car
review from
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2.0
Cons: Huge, hour long wait to get the car. No seating in waiting area. Terribly difficult walk to the car rental lot.
review from
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4.4
Pros: It was an drop off
review from
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6.0
Pros: Upgrade and price
Cons: Had to wait over an hour for pickup
review from
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2.0
Not open
Pros: Nothing
Cons: Although I was able to make a reservation online, the place was not open when I went to pick up the car. After waiting an hour for the place to open, I went to a different Hertz only to find out that it was a holiday and only certain locations were open. I was very frustrated by the fact that I was allowed to make an online reservation despite Hertz knowing they would be closed that day. No one ever tried to contact me and give me the heads up. Very frustrating experience, would not recommend
review from
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4.0
Terrible service
Pros: Location
Cons: Horrible wait times to pickup car even with reservation. No information on wait times or why the wait was so long. Nothing done to address the wait or the people waiting in 39 degree Celsius weather because there was no room inside. Attendant told us there was gas near the drop-off which was completely wrong.
review from
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2.0
Ready to wait 4 hours for your car? This is your chance.
Pros: Attendants were polite.
Cons: Had to wait 4 hours for a reserved, pre-paid car. Attendants say this is normal during peak months (summer and again in winter).
review from
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5.6
Not what I booked
Cons: Long time to wait for the pickup / registration desk. Car was smaller than what I booked.
review from
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