8.0
It was great. We had a delay which left us getting to our pick-up location 5.5 hrs after the scheduled pick-up. The lady at the front counter helped us get a vehicle even after telling us the vehicle contract is terminated after a 2 hr delay. She was very understanding, especially since the delay was out of our hands.Reviewed 18 Aug. 2023
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6.0
The vehicle was great. The pickup experience was awful. Long-line and slow service. Drop off was equally terrible. Poor signage to find the drop off area and only 1 person to check you out .Reviewed 29 Jul. 2023
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4.0
I did not receive the car I ordered and paid for. I reserved a car that could fit 5 people and 4 suitcases. The example car was a Citroen C4– a car with a hatchback. This was essential to us because we had 4 people with 4 bags. The car we received was comically small and we could only fit 2 bags in the trunk (barely) and had to put a seat down and squeeze in like a clown car with bags on top of each person. When I returned to the counter to point out the discrepancy I was gaslit and told it was the car I ordered and only offered the alternative to pay for an suv.Reviewed 28 Jul. 2023
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2.0
1. They gave me half tank and I even gave full tank on return, still they charged me for fuel. 2. Pick and drop point at Malpensa Airport is not mentioned. 3. Support call was not supportive at all. Hertz and Dollar service is pathetic, I will never go for it again.Reviewed 25 Jul. 2023
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8.0
When I dropped off car, the guy could have been more helpful. I went to checkout and he just stood there without acknowledging me. I was of course eager to get to my flight. It is painful for me to stand and he had me stand there until I said something.Reviewed 20 Jul. 2023
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2.0
Hertz pick up was inexistent. There was no assistant phone line. Neither for pick up nor drop off. The 700€ deposit requirement was never mentioned prior to pick up day. Horrible experience overallReviewed 29 Jun. 2023
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2.0
They didn't give the car as they asked for international driver license though I had driver license in English and had no problem in renting the car with other company in the airport. Which was of course more expensive and time wasting.Reviewed 13 Jun. 2023
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10.0
Although I know better, I am always surprised that the “fees” and “taxes” always seem to result in the costs being twice what was quoted in the reservation.Reviewed 19 May 2023
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10.0
Very fast pick up and drop off. The car was as described. Very good experience in all.Reviewed 30 Apr. 2023
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2.0
Awful!! We didn’t get the car. You need to have international license. Why nobody informed us about that when we booked a car??? Worse experience ever!Reviewed 9 Apr. 2023
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8.0
Not the friendliest people but we got the job done.Reviewed 14 Aug. 2022
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10.0
Drop off and pick up were incredibly easy and we picked up at one airport in Milan with drop off an another. We had no issues with the vehicle and it was exactly what we had reserved.Reviewed 18 Jun. 2022
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