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2.0
We had a confirmation with the confirmation number and they were no cars available.Reviewed 7 May 2023
review from![kayak]()
1.9
We never got the car. Dollar had no cars available when we arrived. The attendant kept saying they were washing the cars and one gentleman in line had been waiting for over 2 hours for his car. I will not recommend Dollar to anyone.Reviewed 28 Aug. 2021
review from![kayak]()
7.9
The car could have been cleanerReviewed 27 Jul. 2021
review from![kayak]()
2.0
Cons:We reserved a car rental 3 months out from our trip. When we arrived, the staff at Dollar said there were no cars available and could not guarantee us a vehicle until another was returned. They couldn't say how many vehicles were scheduled to be returned and when. They placed us on a waiting list and said they would call. Then, I was informed that because we were "late" for our reservation (plane was delayed) we were bumped to the bottom of the waiting list. They said they couldn't tell us until 5pm if they had any vehicles turned in. That was 4 hours to wait with our luggage! Then we called back at 5pm they said that they had nothing available and no other Dollar rentals had cars. They said it was in the fine print that this could happen. We ended up booking a car rental through Hertz for 2x the quoted rate but at least they were willing to help us salvage our vacation. Not booking through Dollar ever again.Reviewed 1 Jul. 2021
review from![kayak]()
2.0
Pros:Nothing to like when you get to the airport and the Dollar rental company tells you you have to pick up your can on an off- site location which closes at 1pm and my reservation was for 1pm and I was standing on line since 12pm and there was nothing they could do, no other cars available only in 24 hoursCons:Horrible experience - how can you accept a 1pm reservation if the place close at 1pm ? Kayak should know it betterReviewed 27 Jun. 2021
review from![kayak]()
8.0
Pros:Great staff. Very helpfulCons:We arrived on Saturday to a closed office. Would have been helpful to be altered to the business hoursReviewed 22 Jun. 2021
review from![kayak]()
2.0
Cons:Better communication about the $90 "Airport fee" they don't tell you about until you're there at the counter, the first car we got in hadn't been cleaned yet, they called us about getting something refunded & need our card info again but haven't been answering and their voicemail is full...so we definitely will never rent through dollar again.Reviewed 8 Jun. 2021
review from![kayak]()
2.0
Pros:Staff was courteous and helpful.Cons:If a client wanted to extend a rental for another day, I don’t believe they should be charged more of the same airport fees. There could be some, but not all of them that are charged for one day. I was forced to walk all the way back to the terminal to return the keys and check the mileage because there wasn’t any representative at the booth to drop off the car. I do realize it was rather cheap to rent from your company, but a representative should be there to check in and check out guests by the cars.Reviewed 5 Jun. 2021
review from![cheapflights]()
10.0
Pros:Staff was very friendly, and took great care of us with an UPGRADE! Yay. Also... the check-in line for Dollar at the Charleston Airport was so much shorter than the others, so we zipped in and out.Cons:Nothing really.Reviewed 2 Jun. 2021
review from![kayak]()
2.0
Cons:Requested large SUV. Kayak said that the reservation was for a Nissan Armada. On arrival , no armadas or similarly sized vehicles were ever available at location. FIX THISReviewed 31 May 2021
review from![kayak]()
8.0
Pros:Fast and easy serviceReviewed 27 May 2021
review from![kayak]()
6.0
Cons:No cars at the airport. No shuttle to the offsite lot, had to take a taxi at my own cost and the same at drop off. Vehicle was fine, very poor customer serviceReviewed 26 May 2021
review from![cheapflights]()