Reviews for Dollar in Reno
- All reviews 100%
Based on 96 reviews
6 Nov 2017
Extremely Poor Customer Service
Cons: I called 6 times to get hand controls put in my rental weeks before I arrived. Once I got there, of course there wasn't any hand controls on my car I rented and the front desk person couldn't care less.
31 Oct 2017
Lake Tahoe trip
Pros: Nice clean car with good gas mileage
Cons: No complaints.
19 Oct 2017
Pros: Nice comfortable car and perfect for my needs.
Cons: Service picking up and dropping off car.
10 Oct 2017
Pros: Quick pick up
Cons: Slower drop off
9 Oct 2017
Good Experience in Reno
Pros: Early drop off (4:30 am) which helps with those early flights east. Very simple.
Cons: No complaints.
17 Sep 2017
Not the vehicle I reserved
Pros: Was new vehicle
Cons: I was not vehicle I reserved smaller and without four-wheel-drive. They should allow you to select specific vehicle and have it available for you.
21 Aug 2017
Pros: friendly counter person. Helpful.
20 Aug 2017
Cons: Dollar drop off area inside airport parking garage is poorly marked. Difficult to locate.
9 Aug 2017
they did not give me the car they promised.
Pros: good price
Cons: they could have upgraded me to a better car, but wanted to charge me.
5 Aug 2017
Worst service ever!
Pros: The car we were given was very nice and I enjoyed driving it. Great condition and very clean.
Cons: We took the train to Reno, and had to go to the airport to pick up the vehicle. We prepaid for the vechile, and when we got there the deposit surpassed my credit limit on my card, we tried to use our regular bank card and we were told because we didn't have a flight itinerary we could not. I don't understand the difference between a flight itinerary and a train itinerary. In this day in age I don't understand the difference between a credit card and a bank card either, you should take the one with lots of money on it. I understand policy is policy but read through the entire agreement and was not informed we would have a deposit on the car as large as the 10 day rental. I would have been more prepared. The worst part, was Alma, the woman checking us in. She was so condescending, I have never felt smaller in my life. She offered no solutions or suggestions except to have more money, which was available on the bank card. We ended up having to rent from another company for a day, hassel free with the bank card, drive around strange city to transfer money wait for the transfers to clear drive back to the airport return our expensive temporary rental pick up our paid for rental all while dealing with a person that made me want to puke, cry or punch her in face all at the same time.
3 Aug 2017
Pros: Price was excellent. Return associates were very helpful and friendly.
Cons: Vehicle had prior, noted body damage. Vehicle did not have a full fuel tank when picked up. Vehicle was not equipped with satellite radio. Associate at pick up desk was not friendly, seemed like I was a bother with my questions, was not busy.
31 Jul 2017
Pros: The price was wonderful. The car was new and clean. I have no complaints.
23 Jul 2017
Pros: the Kia Sadona
10 Jul 2017
Fast and easy pick up and drop off
Pros: Located right at the baggage claim. Grab your luggage and walk across the room to get your car. Car is right outside the door in the parking structure. Incredibly easy compared to other international airports. Car was really clean on the inside and didn't smell weird. The outside was dirty but I could careless.
Cons: They want you to use an actual credit card. If you use a debit/credit bank card they will do a credit check on you. Apparently if you are local they won't take a bank card at all. It only slowed up my process by a minute or so. It wouldn't have even been noticeable if the costumer service rep didn't tell me.
5 Jul 2017
Thank you Dollar Reno for your help
Pros: Helpful staff and very on top of issues that may arise. Very friendly.
3 Jun 2017
Pros: Customer service was great! Picked up a nice vehicle in a short amount of time.
22 May 2017
Car type never avialable at that location
Cons: The clerk actually laughed at us when we said we had rented an Audi A4. We ended up with an Infinity SUV. Nice, but not what I was looking for.
14 May 2017
Cons: Needed a major credit card to rent. I paid for insurance so why do I need a credit card to rent a vehicle. Not everyone in this world wants to carry around a credit card so they can go into debt.
4 Apr 2017
Pros: Excellent customer service and no hassles
8 Mar 2017
Pros: Friendly customer service
Cons: When I call for a later drop off ( from 10:00 am to 12 noon) they charged me $15
14 Feb 2017
Cons: No one was at the counter. The parking guy tell me my receipt would be emailed to me
6 Feb 2017
Thank you Jasmine!
Pros: I had a wonderful experience at the Reno airport Dollar location. Jasmine was very helpful and an absolute pleasure to work with.
10 Jan 2017
great car in the snow
Pros: We had to drive in some snow and ice around Heavenly Valley ski resort and this little car took it all in stride. No problems getting around.
29 Dec 2016
Pros: Staff was friendly
Cons: It was snowing in reno. Paid 90 for a more reliable car in snow. Got a very small VW tiguan as an upgrade. Was expecting something bigger the way it was described. My original car would have been same size or bigger.
19 Dec 2016
Full size? A Hyundai Accent?
Pros: No problems with pickup or drop off.
Cons: This may be more of an issue with Kayak than Dollar. I searched for a full size rental and filtered the results accordingly. I thought the Kayak offer was as a full size (Fusion) but it was for a midsize (Accent). The car itself wasn't bad. The strings for the privacy cover on the hatchback were missing so loading hatch area was more difficult (had to remove the cover or hold it up while loading.
16 Dec 2016
Pros: Ease of on line purchasing. Great at the counter / customer service experience.
Cons: Would never consider anything smaller-Fiesta noisy on open expressway.
12 Nov 2016
Nissan Sentra Rental
Pros: New clean car, very fuel efficient. Car handled very well and was easy to park. Very friendly staff and was very informative. Car rental price was extremely cheap and the cheapest prices available at the Airport.
Cons: Nissan Sentra was extremely underpowered. I was not able to merge onto the highway properly due to the car not being able to get up to speed in time. The car was also losing speed when going up a steeper hill even when I had the gas petal all the way down. Very disappointed in Nissan vehicles.
10 Oct 2016
Pros: Easy. Friendly staff. We needed a larger car to accommodate an extra person and luggage and were able to upgrade at the counter without a hassle.
7 Sep 2016
Hidden charges, unreasonable expectations
Pros: New car, clean and comfortable. No issues with the vehicle at all.
Cons: Low advertised rate but hidden "concession charge" We vacuumed, wiped down the interior, and washed the car but were still charged $100 for detailing since there was a little dust lift on some of the vinyl surfaces and there was dust in the engine compartment. We picked up the car at 11PM, were charged for a weekly rate(only needed 5 days), but were asked to return it by noon on day 5.
22 Aug 2016
Pros: It was great to drive from Reno to SF, and not have to return the car to Reno
Cons: I wish I didn't have to drop the car at the airport; my hotel was 1/2 block from the Dollar office in SF, and it would have been more convenient to drop it there.
22 Aug 2016
Pros: pick up close to terminal, efficient personnel
Cons: needed a better map
15 Aug 2016
No one at the counter
Cons: Arrived and found the counter closed. Had to do a walk up to a competitor they accommodated me but could not match rates ,I had to pay more
12 Jul 2016
Fairly Priced....But I Was Still Overcharged
Pros: Pros -The car was clean when we got it -It was still available even though our flight was stranded for a day elsewhere -Upgrade was fairly priced
Cons: Cons -For only having 4,700 miles on it the upgraded vehicle we got had some issues. One of the warning lights went on a day after we had rented it from Dollar which suggests that maybe the didn't do maintenance prior to giving us the car. This put us in a bind to fix it ourselves. The car also kept making sounds like it had difficultly going uphill, we were in Northern CA so of course there are hills. I don't know if it was just the car brand or poor upkeep. -We paid for a full tank when we picked up the car but turned it in with 3 quarters of the tank full. When I asked if it was possible to only be charged for the quarter tank missing I was told I'd have to talk to management because Dollar didn't usually do that. Which is weird because I'm used to Enterprise and they've been willing to. We were going to be late for our flight and didn't see anyone inside that I could talk to right away so had to leave paying more for the rental than we should have.
7 Jul 2016
I will never rent from Dollar again.
Pros: The car had AC.
Cons: The service at RNO was horrible and rude. The support at the call center as well. After receiving terrible service the car wasn't even ready when they said it would be and I had to wait more. Then, they overcharged me on my return and had to deal with that. I will never rent here again, or let anyone I know rent from Dollar. I hope they treat their employees better than their customers.
19 Jun 2016
Rental was straightforward but didn't match deal f
Pros: Friendly rental agent and could walk from baggage claim to car
Cons: Didn't honor deal for insurance setup through Kayak. Insurance cost 3 times as much as expected.
17 Jun 2016
Good price, decent value!
Pros: Newer vehicle with 5k miles, courteous staff, decent value.
Cons: Wasn't clean inside, we found everything from meds to chocolate milk that wasn't ours. Slow checkout because the bar code wouldn't scan outside.
9 Apr 2016
Cons: For a one day rental I was charged 2 days insurance. I won't fall for that trick again!
17 Mar 2016
Pros: Arrived close to midnight concerned we were too late for rental. Check in in was very easy and no hard sell on insurance, which was awesome! Had reserved a small car, but none left so received a mini van which turned out to be perfect for our short visit. Thank you!
9 Feb 2016
Cons: Unable to easily cancel car rental appointment. Got a much better deal through Costco. Costco and Alamo were awsome!
7 Feb 2016
Pros: The staff was very friendly and helpful. They picked out a car that was perfect for my needs and made sure I wouldn't be stuck in snow with a small car. I can't thank them enough for their help.
3 Feb 2016
Cons: Non smoking
2 Feb 2016
Pros: Everything was fine except for the very high cost of insurance.
Cons: Price given was deceptive. When we went to pick up the car the sales people convinced us that the insurance we had bought via Kayak was essentially worthless, then they sold us insurance that cost about $25/day, more than the rental itself. A second problem is that only SUV's had IPod ports -- this seems pretty basic in this day and age.
24 Jan 2016
Pros: The staff was great. Checkin and check out was very efficient.
Cons: Thought for the dollars charged the insurance coverage was not good. Seemed very very high. Also car had a previous smoker and you could tell instantaneously. Also beer bottle and stray mitten under passenger seat.
23 Jan 2016
Cons: Up sell to $500
25 Oct 2015
Cons: The customer service was so bad the womestuck her hand in my husband's face and then got on her phone and told h to leave
25 Oct 2015
Pros: Clean car
19 Oct 2015
Quick and Friendly
Pros: expedient service fair rate clean comfortable car