2.0
It’s sucked. The guy was rude at check in, we got charged double from what I was quoted. AND I still, 4 days after dropping off, don’t have a finalized bill.Reviewed 22 Aug. 2023
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4.0
I would never rent a car from Dollar in Iceland again. I would urge others not to rent from them either. First, it was extremely difficult to find their location. Unlike most of the other car rental companies, they do not have an office inside the airport. It took extra time to find out that their office requires a shuttle that is 10 mins away. However, the worst part is that there is no Dollar return at the airport either. We spent 20 mins looking for Dollar's return. When we finally found it, we realized their office was closed, which meant there was no shuttle back to the airport. My husband and 2 other families had to split an Uber to get back to the airport. Dollar never explained how to return the car nor that the office wouldn't be open early in the morning for returns. It was a huge hassle! I will not rent from Dollar again.Reviewed 9 Jul. 2023
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10.0
Very friendly staff!Reviewed 27 May 2023
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2.0
I never had a car when I arrived to the desk, and did not get reimbursement so far. If you want to contact me: philippe.jousset@neuf.fr thanksReviewed 21 Jul. 2022
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1.9
I had rented a car for the incorrect dates, but immediately attempted to change the dates and the website would not allow me to do so. I attempted to call, but there was no answer. I emailed, but got no response. As a last resort, canceled the reservation on the website, but it did not list as canceled, until, eventually, it did say it was cancelled, but charged me the entire cost of the rental as a ‘cancellation fee.’ I would like my money back.Reviewed 7 Sep. 2021
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7.9
The car was exactly what we ordered so we were very happy with that. The only issue was how long we had to wait in line to rent. They did not have that many people at the Reykjavik airport pickup to help. Other than that it was a great experience!Reviewed 25 Aug. 2021
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10.0
Pick up was a bit confusing, mostly because I misread the email. Would be awesome if there were signs for dollar somewhere in the airport, even if that sign just said to press the pickup button.Reviewed 3 Aug. 2021
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10.0
Thrifty and Dollar are not in the terminal. You catch the shuttle at the departure side of the airport under the "Meeting Point" sign. Only a 3-4 minute shuttle ride. I think this is the better option than renting in the airport because there is no wait once you get to site and they shuttle you right back to the departure entrance when you're finished. If you rent at airport it is quite a long walk back to terminal from the rental car drop-off, with luggage, and they do get a bit of rain in Iceland ' ). Keep their phone number handy so you can call if they're not yet at the Meeting Point when you're ready.Reviewed 18 Jul. 2021
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2.0
Cons:Forgot to send us transport to the airport from the return spot. I reminded them by email per time of returnReviewed 4 Jul. 2021
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10.0
Pros:Staff were very friendly. Perfect English. Coffee in waiting area.Cons:Was all good.Reviewed 4 Jul. 2021
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2.0
Pros:Car was fine.Cons:Location at KEF is wrong on Google maps. Long process to return car. Agent at office bullied me into signing a claim for a small windshield nick totaling $1700 USD – DO NOT USE THIS AGENCY.Reviewed 30 Jun. 2021
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8.0
Pros:Dollar Staff was very friendly ands helpful.Cons:Information on getting from airport in Reykjavik to the rental location. It was VERY confusing and unclear.Reviewed 28 Jun. 2021
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