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2.0
They wouldn’t give me a car. They said it had to be traversed 24 hours in advanced but it let me book it onlineReviewed 12 Sep. 2023
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6.0
I was told I would only be charged $36 for taxes since I prepaid with a third party. I have a charge to my credit card of $236. Hopefully $200 will be credited back soon?Reviewed 24 Aug. 2023
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2.0
Drop of was fast and the attendant was very friendly. The car was not what I expected, it was very dirty in and out, it had a strange smell and it was missing the front right hubcap. I was very disappointed with the car. I won't use Dollar again.Reviewed 13 Jun. 2023
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4.0
Waiting time was too long. Not enough people working. I ended up paying for insurance coverage which I didn't need because it was not explained clearly to me.Reviewed 11 Jun. 2023
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2.0
There were at least a hundred people in line in front of us. They were estimating 2-3 hours to get through the line. We luckily had a friend who had just received a car from another company and so we bailed and rode with him. Next time I'm paying more for a better company.Reviewed 22 May 2023
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2.0
Car was not availableReviewed 10 May 2023
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2.0
I had to wait nearly as long in line at the Sacramento airport Dollar rental as the flight from Portland had been (& I was 4th in a line of probably 40). 2 agents handling Thrifty/Dollar, appeared quite relaxed in their tempo of work. When I finally got to speak to the agent I asked if they were short-staffed. “Oh no, it’s always like this at Dollar/Thrifty). Probably a good idea to go with Hertz even though it’s going to cost a bit more.” I will be needing her advice.Reviewed 7 May 2023
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8.0
Quick turn around at the counter, exactly like it is supposed to be.Reviewed 5 May 2023
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2.0
Waited 1.5 hours in line to pick up car. Along with everyone else who made a reservation. Never renting from Dollar again.Reviewed 17 Apr. 2023
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2.0
The company did not have my reservation available. They provided me with an upgrade but the communication was poor and they charged me $400 extra for the vehicle when I thought it was a slight increase from my $200 I had already set for the reservation.Reviewed 12 Apr. 2023
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2.0
Took over an hour in line to get car. Very frustrating and no sense of urgency from service reps. Will never use againReviewed 7 Apr. 2023
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4.0
It would have been good to know that because I was paying with my bank debit card they hold $500 in addition to the cost of the rental. Our plans while on vacation we’re cancelled because of this. I will not use a 3rd party for booking a rental of any sort because of this. The car rental was fantastic and the people we worked with at Dollar were great… not going in prepared for the extra $500 was very disappointing. Instead of putting this in tiny writing somewhere that it will likely not be seen it needs to be more plainly and visible!Reviewed 23 Mar. 2023
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