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10.0
Trip to NapaPros:Excellent customer service!Reviewed 5 Jun. 2017
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10.0
Great service and great carPros:They recommended a Ford Fusion hybrid which was totally new to us. They said it was a very comfortable ride. We spent hours a day in it driving all over California and it was exceptionally comfortable. Saved gas money due too hybrid. Had plenty of power for our needs and no problems with it whatsoever.Cons:Trunk space is limited but worked out find for us since only two of travelingReviewed 28 May 2017
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10.0
Excellent customer servicePros:Eric, the agent in Sacramento was very professional and polite! The type of car I reserved was not available so he immediately got another car for me...and all this while training a new employee! Enterprise is lucky to have him.Reviewed 4 May 2017
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6.8
Pros:Car was clean and ready to goCons:I reserved a "Suppliers Choice" price and was disappointed. When I called the Sacramento office the day before, the rep said most likely I would get a small SUV or mini-van as that's what they had the most of...and that's what I would most likely get... If I had know it was going to be an economy car (Accent), I would have booked it directly in that class and saved some money! Never again!Reviewed 2 May 2017
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10.0
Pros:Customer service. The lady who showed us our car. Very pleasant and professionalReviewed 29 Mar. 2017
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10.0
Pros:friendly staffReviewed 5 Feb. 2017
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10.0
Great experiencePros:They were extremely accommodating and friendly. Would recommend and use again.Reviewed 25 Jan. 2017
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10.0
DelightfulPros:Customer service, flexibility, and upgrades when we had to wait.Reviewed 3 Jan. 2017
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10.0
GREAT Customer Care/Support!Pros:End to End, great rental experience! Just no better way to put it! I will definitely use this location again.Reviewed 2 Jan. 2017
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8.8
Overall Enterprise was greatPros:Car, service, and value was all greatCons:Both employees helping customers were both having difficulties with the computers while helping myself and another customer. It was not the employees faults'. They had to call someone to "verify" something and it took 5-10 minutes.Reviewed 21 Nov. 2016
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10.0
great service at SMFPros:Airport staff were excellent, car was great, no issues!Cons:No issuesReviewed 21 Nov. 2016
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10.0
Extra service made a big differencePros:My pickup was handled by Nathan, who took extra time to show me the features of the car, and as I had never driven in Sacramento, to plug my phone in and set it to a map program. What would have been an intimidating scenario, arriving late at night and driving an unfamiliar route, was instead a breeze.Reviewed 15 Nov. 2016
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