6.0
Had to pay twice the kayak price when we picked the car up due to insurance requirements Car was a bit older lots of dents also was low on fluids Upgraded model was very sportyReviewed 23 Aug. 2022
review from![kayak]()
2.0
I don’t recommend anyone to deal with them. The car which I received was very dirty. AC was not working, and they failed to give me an alternative carReviewed 10 Aug. 2022
review from![kayak]()
2.0
They wanted me to pay more on arrival. I declined and cancelled the bookingReviewed 20 Apr. 2022
review from![cheapflights]()
2.0
I have booked a car at a price and I ended up paying nearly double. They told me CDW wasn't included in the price, this "detail" wasn't written anywere. I didn't have a choice but to rent the car, it was night and the rental place is far away from the airport. I will never use them again in my life and I will tell everyone I know not to do so.Reviewed 20 Apr. 2022
review from![kayak]()
10.0
No complaints. All was very smooth. Friendly staffReviewed 18 Apr. 2022
review from![kayak]()
2.0
The customer service was good, the price invoiced by Kayak was not what was asked for on the night. It was over an extra £250 The car was not collected as this made a huge difference. The total cost should have been stated at the time of booking.Reviewed 12 Apr. 2022
review from![kayak]()
10.0
Please verify on your website that the hire cars are not insured, and that you have to add insurance to the cost. This can be a added extra expensive cost which I had not budgeted for when making the booking. Otherwise the whole experience was seamless, the cars where new clean and comfortable. Thank you.Reviewed 29 Mar. 2022
review from![kayak]()
10.0
Very good serviceReviewed 17 Mar. 2022
review from![kayak]()
2.0
AVOID!!!!!!!!! When I arrived to collect the car at 23.30 they added £220 to the price I had been quoted on Kayak for a 7 day hire as they said it was a surcharge for using a U.S. based website! The agent dropped the price by £110, but only because she noticed the surcharge had been added twice. They insisted I had to pay the extra for insurance, when I showed the agent that I had excess insurance from one of Europe’s biggest insurance companies she told me they didn’t accept it! A rip off! Unscrupulous and underhand!Reviewed 16 Mar. 2022
review from![kayak]()
10.0
The total price was quite expensive but had a great car and peace of mind as I paid for full cover in case of any damage. Lovely helpful and pleasant young man in the office.Reviewed 16 Mar. 2022
review from![kayak]()
2.8
Pros:Easy drop offCons:Double charged for alternate location drop off. Over charged for car seat. Didn’t have my car type, “upgrades” to a car from an SUV that I couldn’t fit my family in. Downgraded to a mini van to fit family but didn’t change price.Reviewed 30 Jun. 2019
review from![kayak]()
4.8
Pros:The vehicle was fineCons:Too many hidden charges. Classic “bait and switch”. Locations were inconvenient.Reviewed 16 May 2019
review from![kayak]()