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2.0
A reservation means nothing to Enterprise. After booking a rental car reservation, making weekend travel plans, and paying for a taxi to/from the rental facility, the service desk says it has no cars and cannot honor my reservation. It ruined my plans to explore outside of Barcelona and cost me money just to show up to the service desk to have them say "sorry no cars, goodbye". What could be better? 1) Don't show inventory if you don't have it (several car options were available) 2) Text/email your reservations if there is a failure like this so customers have the heads up and don't make unnecessary plans and expenses just to show up to be disappointed at the service desk. 3) Offer some sort of reimbursement when money/effort are expended and the company fails with their end of the deal. What did I like? Nothing with this reservationReviewed 1 Nov. 2022
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2.0
I got there and they told me they didn't have a car for me. They told me they may have one 12 h later or may not at allReviewed 24 Oct. 2022
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10.0
el trato super amable y atento de todo el equipo de atencion al clienteReviewed 31 Aug. 2022
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10.0
Car was really good, service was excellent. The cat did smell a bit inside though.Reviewed 27 Jun. 2022
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2.0
Pick up and drop off was a really badReviewed 25 May 2022
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10.0
This was simply the best car rental experience we’ve ever had! The staff at this location (Carrer Badajoz in Barcelona) were incredibly helpful. We arrived late and the office was supposed to be closed for “siesta”. But they were there and gave us our car anyway! They were cheerful and efficient - something car rental personnel usually are not - especially in Spain where they are usually rigid and inefficient. We rented a car from Avis in Plaza Catayluna a few weeks ago - it was three times as much and a nightmare. We will be renting from this Enterprise location from now on!Reviewed 25 Oct. 2021
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9.2
I would recomendPros:Friendly and accurate support. I receive a brand new car in my class(with 40km only)Cons:It was difficult to return a car as all roads around were closed due to reconstruction. I would expect customer service to tell it upfront and explicitly say that I have to drive in against traffic.Reviewed 13 Jul. 2018
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9.2
Pros:Easy process. Helpful staffReviewed 20 Feb. 2016
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