Book Enterprise Rent-A-Car car rentals in Cambridge

Reviews for Enterprise Rent-A-Car in Cambridge

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2.0

The “Cambridge downtown” location apparently can only be booked through enterprise directly. So even if you book Cambridge downtown be prepared to trek to the fresh pond location all while being called cheap because you went through a third party. The Cambridge downtown location will also feign ignorance when you ask them how to get to the fresh pond location. I was told to “take an Uber”. A total of $40 for Ubers I wasn’t planning on taking because I chose the rental place within walking distance. So much for “enterprise, we’ll pick you up”. I was at a sister location and they couldn’t be arsed to come get me. When I got to fresh pond they didn’t have the car I requested so I did end up with an upgrade so I guess that was cool, but I feel like I only got the upgrade because the enterprise people realized they screwed up bad. Overall would not reserve enterprise through kayak ever again. Apparently they only get your reservation correct if you go through their website.Reviewed 9 Aug. 2022

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10.0

Great service, my best rental experience yet!Reviewed 25 May 2022

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2.0

Arrived home safely. However, 6 hours into cross country trip from Boston to Scottsdale vehicle conked out. Waited 5 hours in rest stop in early evening and no-one came to help. Called Enterprise 25 times and were continuously looped through to different enterprise employees. They do not have on call service in case of breakdown of vehicle. Finally decided to drive vehicle - which we believed to be unsafe - to destination 2 hours away. Next morning drove to DC airport Enterprise for replacement vehicle. We had to take van - not the premium luxury SUV we rented - they had nothing similar. Then resumed trip only to find ourselves in snowstorm as we entered OK. White knuckled driving to our next stop because the van was sliding and skidding through the snow/ice. After arriving in Scottsdale discovered we needed to call numerous times to find similar vehicle. We never did. Albuquerque Enterprise branch was the only helpful branch - we were able to get SUV but it was not premium that we had initially rented. Upon our return the original branch reduced our rate and apologized.Reviewed 10 Mar. 2022

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7.6

Cons:I had a special car and got charged extra when I asked for an SUV.Reviewed 28 Sep. 2020

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5.6

Pros:I was prompted to purchase insurance through your platform, which I did through Allianz for an added fee. However, I was then alerted by the rental facility where I rented the car that this insurance does not function the same way as their insurance and that, if I got in an accident, I would have to contact Allianz and file a separate claim, which would make the process much more difficult and time-consuming. Essentially, I purchased an add on through your platform that did nothing. I would like a full refund for my insurance.Cons:I was prompted to purchase insurance through your platform, which I did through Allianz for an added fee. However, I was then alerted by the rental facility where I rented the car that this insurance does not function the same way as their insurance and that, if I got in an accident, I would have to contact Allianz and file a separate claim, which would make the process much more difficult and time-consuming. Essentially, I purchased an add on through your platform that did nothing. I would like a full refund for my insurance.Reviewed 21 Sep. 2020

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10.0

Cons:Everything went off without a problem would recommend to anyoneReviewed 17 Aug. 2020

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8.0

Pros:Friendly staff, pick up an drop off easy.Reviewed 7 Aug. 2020

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8.4

Pros:Staff were out in a wet snow renting cars !Cons:Consider having the fuel tank filled, as much easier to return to some increment < full, as was asked for with my rental.Reviewed 25 Apr. 2020

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7.2

Cons:Difficult to find office to pick up car. Didn't realize it was in a mall and there were no directions given. Car smelled like smoke.Reviewed 28 Sep. 2019

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9.6

Pros:The staff was lovely. Dropoff was difficult as the 25 River st address leads to the way out of the parking lot. Couldn't figure out how to get to the entrance.Reviewed 7 Sep. 2019

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9.2

Cons:Front office was understaffed as several customers had complex issues to resolve due to poor website booking integration.Reviewed 26 Aug. 2019

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8.8

Pros:The staff was terrific, especially at drop-off. The person who gave me a lift home was very professional yet still quite friendly. I think you employ really terrific people.Cons:It was a one-way rental and the cost was rather exorbitant. So I can’t say it was a decent value — I basically made the decision to deal with the horrible costs because a bus would have taken way too long after a red-eye...Reviewed 14 Aug. 2019

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• Has the Enterprise Rent-A-Car rental car policy in Cambridge changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise Rent-A-Car will continually update its policies accordingly. Please contact Enterprise Rent-A-Car directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise Rent-A-Car here: Coronavirus (COVID-19) update from Enterprise Rent-A-Car

• What is the most popular rental car from Enterprise Rent-A-Car in Cambridge?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Cambridge.

• How many car rental locations does Enterprise Rent-A-Car have in Cambridge?

  Enterprise Rent-A-Car has 4 rental locations in Cambridge. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Logan Intl airport (BOS)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Logan Intl airport (BOS)?

  Yes