6.0
The toll pass is a rip-off. Return at Newark is chaotic. No one, including aKayak has sent me a receiptReviewed 20 Jun. 2022
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2.0
We provided with a wrong car rental pickup location. We had to rent another car from a different company. We lost an hour for getting different car. We requested full refund from the credit card company. We are very disappointed.Reviewed 11 May 2022
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2.0
Booked the car online in advance and got the order number. But when I went to pick up the car the office was closed and there was no staff, but the address was confirmed correct, almost 60 minutes back and forth to the hotel for this. unacceptable!Reviewed 9 Apr. 2022
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9.2
Thrify car rental convenient to Logan airportPros:it was very straightforward to take public transit to this Thrifty location from Logan, for no charge and it took perhaps a half-hour which I thought fast. My car performed well and was both new and clean on the inside.Reviewed 24 Feb. 2018
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2.0
Poor Customer ServiceCons:They don't have any information. Their policies are waste. Their toll charges are compulsory if you don't take it they put fine on you. Thier insurance charges are ao high. Just having car charges low as compared to other companies doesn't matter overall thrifty is super expensive including all insurance toll and other services. They don't have decent cars too.Reviewed 7 Mar. 2017
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8.4
Small office, but decent servicePros:Car and service was as expected.Cons:Separation of collision and liability insurance was a surprise, but it turns out that's common.Reviewed 30 Nov. 2016
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3.2
Cons:I had booked my car rental 4 months in advance to ensure I would get the car I wanted for a road trip through New England. However, when I got to Thrifty they said they could not find the keys for the car I had requested. I had wanted a small car to save on gas mileage and the elevation I would be driving on. Instead they gave me a mid size car that went through a lot of gas. Also, the car reeked of cigarette smoke. The smell was so strong we had to invest in air freshners which did very little for the smell. I had tried spraying perfume as well which was only a momentary fix. We kept the windows down for most of the drive. When we would turn on the AC, a very sour smell would come through the vents. Also, we had been told rolls would be covered; however, before leaving we told the car had not been registered to EZ Pass so we would be responsible for all tolls, which added up. Long story short, do not rent from this company.Reviewed 21 Oct. 2016
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6.4
Pros:Cleanliness, comfortCons:Why pick up at Thrifty Cambridge instead of BOS airport as agree at booking which we have to take Uber for another $62 for round trip to airport !Reviewed 18 Oct. 2016
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2.0
Pros:Never used. They sent me to a different companyReviewed 13 Oct. 2016
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