- All reviews
Thrify car rental convenient to Logan airport
Pros: it was very straightforward to take public transit to this Thrifty location from Logan, for no charge and it took perhaps a half-hour which I thought fast. My car performed well and was both new and clean on the inside.
Poor Customer Service
Cons: They don't have any information. Their policies are waste. Their toll charges are compulsory if you don't take it they put fine on you. Thier insurance charges are ao high. Just having car charges low as compared to other companies doesn't matter overall thrifty is super expensive including all insurance toll and other services. They don't have decent cars too.
Poor drop-off policy
Pros: This Thrifty Car Rental was clean and the staff was very courteous.
Cons: I requested a vehicle with a return time of 6PM on a Sunday. When I went to return the vehicle the office was closed and the sign said that they did not allow after hours car returns. When I checked the hours of operation, the agency closed at 4PM, far earlier than 6PM. I had to keep the vehicle until the next day and was then charged for a late fee.
Bad service all around
Pros: The car was a good car has nothing to do with thrifty ford did a good job.
Cons: It was snowing I had to clean the snow off the car I was renting took me over 15 minutes, the gas tank was half way filled when I got the car and when I brought it back full they wouldn't credit me back my money, the car had stains everywhere and dusty. The attendants that were working were ghetto and very disrespectful, This has been the worst remark experience I've ever had. I will not be returning to the Harvard square location.
Cons: There was only one staff in the office when I was trying to return my car. My return time was at 5 PM and I arrived at 4.30PM. The officer had to handle three customers, coming before and made me wait until it already reach 5 PM. I was almost charged with late fee which I wasn't supposed to. I am really dissatified with Thrifty services. I don't blame an officer. She already did her best with an overwheming reaponsibilty. I have talked with all customers in the line prior and latter to me. They were all frustrated and annoyed. Thrisfty really needs to expand their front services.
Much better than expected
Pros: Easy pick up and drop off. Very reasonable prices. Heard some horror stories about huge charges upon drop off but had no such experience which was a relief.
Cons: Requires a credit card, will not take a debit.
Reservation but no car!
Cons: Made a reservation weeks in advance for a weeklon vacation, called a little before heading over to pick up car and was told matter-of-factly that they were out of cars. No apology, no effort to expedite, no reciprocity with other vendors, just 'more cars are coming from NY, not sure what time they'll be here, maybe 4 hours.' Called enterprise and got a better car for less money with real customer service.
Pros: The car
Cons: The attention at the office was poor.
Car was kinda dinged up
Pros: I liked that we upgraded to a Toyota Camry.l
Cons: The car was pretty dinged up. We weren't really able to see it at night. and agent didn't walk us around the car. Saw all the dings and marks next morning. Kinda freaked me out, cause I thought I'd have to argue with them over whether I did the damage. But good news is no argument.
Cons: There was staff training issue going on that impacted the customer experience. Renting the car at first was complicated and I was adressed in an aggressive manner upon checkout whether I went through any toll roads because it sounds like the wrong car was rented to me.
Easy and good value
Pros: clean, well-functioning car. easy pick-up and drop-off. friendly staff.
Cons: wasn't told that accurate gas tank reading was on keychain and not on receipt/contract, got a bit worried that i was going to be made to pay extra for gas i didn't use, and so had to call in, at which point was still not reassured that correct reading was on keychain (only found out when car was returned).
Smelled like smoke
Cons: The car smelled like old smoke when I picked it up. Then when I dropped it off they accused me of smoking in the car. I do not smoke and after bearing a bad smelling car I then got accused. Not a good experience.
Where can I find Thrifty car rentals in Cambridge?
Address110 Mt Auburn Street
|Monday||08:00 - 15:30|
|Tuesday||08:00 - 15:30|
|Wednesday||08:00 - 15:30|
|Thursday||08:00 - 15:30|
|Friday||08:00 - 15:30|
|Saturday||08:00 - 15:30|
|Sunday||08:00 - 15:30|
Phone+1 617 876 2758
FAQs about renting a car from Thrifty in Cambridge
What is the most popular rental car from Thrifty in Cambridge?
Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Thrifty in Cambridge.
How many car rental locations does Thrifty have in Cambridge?
Thrifty has 1 rental location in Cambridge. Take a look at our Thrifty rental location map to find the best rental cars near you.
Does Thrifty have a car rental location at the airport: Logan Intl airport (BOS)?
Does Thrifty offer shuttle or airport pick-up services from Logan Intl airport (BOS)?