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4.0
Customer service agents for Alamo are impatient and unhelpful. Adding to this, they constantly try to upsell you while they’re treating you like you annoy them. This is not my first experience like this with Alamo. I will avoid booking with them in the future.Reviewed 7 Aug. 2022
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10.0
I had a Nissan Maxima reserved on a 3, week trip, but they substituted a Dodge Challenger which was fine for me though space was tight.Reviewed 30 Jul. 2022
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10.0
Everything went smoothly. I was impressed and will use Alamo again.Reviewed 19 May 2022
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10.0
Boston is too expensive!Reviewed 6 Apr. 2022
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10.0
Staff was very friendly and courteous. Easy pick up and drop off.Reviewed 3 Jan. 2022
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6.0
Pros: easy pickup; easy drop-off; tireless roadside assistance team that communicated clearly and got the job done. Cons: the first car they gave us died halfway through the rental period; it took about 12 hours to swap out this car with a new one. Here's what happened: We had an easy pickup, and at first the car we rented worked great. Halfway through the rental period, though, the car died about ten seconds after starting it up. Alamo's roadside assistance worked tirelessly to get a jump, but it was the day after Thanksgiving and a service provider was hard to come by. We were also in a rural location, so that may have made things more difficult. Alamo then arranged for us to get an Uber to an Enterprise rental to pick up a new car; later, they had the old car towed. The whole thing took a while; from start to finish it took about 12 hours from calling roadside assistance to getting the replacement car and the tow. Thankfully we weren't planning on going anywhere, so we could afford to hang around while Alamo got everything sorted out. The new car worked great, and dropping it off at the end of the journey was easy. They knocked about 15% off the final price for the faulty car and the trouble it caused us.Reviewed 29 Nov. 2021
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10.0
The staff was friendly and efficient. An overall pleasant experience. I would definitely rent from Alamo in Boston again!Reviewed 1 Nov. 2021
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8.0
I ordered a mid-sized SUV -- what I received was a full size SUV. It worked okay was comfortable and met my needs, but the gas mileage was horrible and it took up a lot of room. No information was provided to prepare for return of the car. no address, or procedures. As it turned out, it was quite simple, but when I tried to get information, about what to expect in terms of time to return the car and to get to our flight, the agent was not very helpful. I have rented cars with a GPS screen which had been pre-programmed for the return. that was most helpful.Reviewed 22 Oct. 2021
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10.0
the airport location for Boston did not have the que directly next to the luggage carosel causing some confusion.Reviewed 8 Oct. 2021
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10.0
Took 15 minutes from walking up to the counter to driving away. Car was new and very clean. 10/10.Reviewed 23 Aug. 2021
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10.0
Loved the car. everything went smoothly at pick up and drop off. Everything was charged as expected. no surprises.Reviewed 3 Aug. 2021
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10.0
Price was oppressive but car was nice. This is more than double what I usually pay for a minivan rental.Reviewed 25 Jul. 2021
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