Does Enterprise Rent-A-Car have a car rental location at the airport: Palm Springs airport (PSP)?
Yes
Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Palm Springs airport (PSP)?
Yes
Reviews for Enterprise Rent-A-Car in Cathedral City
Overall Rating6.9 OkayBased on 120 reviews
Cleanliness
7.5
Comfort
7.5
Overall
6.9
Pick-up/Drop-off
6.7
Value for money
7.1
Recent reviews
Traveler rating
30
5
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10
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30
Find reviews that mention:
2.0
we never were able to get the car as the location ran out of cars before we were able to get to the off site office. tried two days in a row.Reviewed 15 Feb 2025
review from
2.0
When I searched for the vehicle, I specifically put in Palm Springs Airport because we had a Turo dropping us off. I cancelled first class flight tickets on Saturday and booked a large capacity van to drive from Palm Desert to Scottsdale due to a change of plans and needing a large vehicle. I waited 45 minutes in line for my turn, only to be told I was at the wrong location "the other one is better for you, less in taxes, not an hour wait for a vehicle, and it's only 3 min away, you can take an uber or a taxi" this was at around 2:25pm - so I ubered to the other location. As I arrived at the other location, a lady peeked out and said "we're closed!", as I told her that I was at her other location and they sent me there, she replied "ya well we tried to call you and we got voicemail." by this time it was 2:35pm -10 minutes after I left the other location. I asked if I could still get the car I rented, and she said "oh we have your car, but we're closed, we're going home, I only said something so you wouldn't be stuck here by your uber, I was trying to be nice." I Uber back to the other location, and that gal said she only had sedans and small SUVs (I rented a large capacity van) but it'd be an hour wait. I asked if I could have the van sitting at the other location, and she said they didn't share inventory. I visited the other counters, they were all sold out. I called other vendors, and they were closed by now and not open on Sundays. I ended up renting a u-haul, paying 4x the amount and driving back. I will not only not use Enterprise Rent-A-Car again, as their processes, training, and systems are flawed, but I will question my use of Kayak as since they are a third party, they could not assist me either.Reviewed 21 Oct 2024
review from
10.0
I am very surprised and satisfied with the servis and the car. Everything was very professional and I will recommend to everyone to use Enterprise Rent a Car from now on.Reviewed 26 Mar 2024
review from
8.0
The address is misleading as the office located on Airport Drive but the office is about half a mile or so from the actual airport, and there is no shuttle. It wasn’t a big deal for me, but might be for some. Once I arrived the staff was friendly, efficient, and courteous. The prices were good.Reviewed 16 Mar 2024
review from
2.0
No shuttle, should be clearly mentioned to is is off site location and no shuttle available- before booking.Reviewed 15 Mar 2024
review from
10.0
Outstanding customer service! Maria was super nice, personable and professional. I was visiting from out of town. At drop off I asked about an Uber cost and she gracefully offered to arrange a ride back to my rental 5 miles away. Brook drove me back. She was too was very sweet and a pleasure to talk with on the ride. Best experience with a rental Company.Reviewed 12 Mar 2024
review from
2.0
The time to pick up defaults to noon which is when they close. I would have gone I. Earlier had I know but that was the time it said I was supposed to pick up my car. Luckily I got there at 1157 but I saw multiple people get turned down for cars they already reserved at 1202 because they were “closed” at noon. The employee and manager who were there could have easily waited the ten minutes it takes to get a car but decided to leave their customers agendas without renting the car they had already reservedReviewed 26 Feb 2024
review from
10.0
Wonderful and helpful team of employees. The venue was clean and we were offered cold water after stepping in from the heat of Papm Springs! The vehicle was clean and we had no issues for our 5 day stay.Reviewed 6 Feb 2024
review from
10.0
I enjoyed the staff for a few reasons mainly being their hard work and friendliness. I believe I worked mostly with a someone named Maria she was very helpful as well and able to make the process easy. I flew in from overseas right before hand, so I did not have my American SIM in which could not get automated texts messages which caused some hiccups. Having a person assist me was great. Also email confirmations may help as well I may have missed seeing an email alerting me of my canceled rental, but I have not seen it searching my history. Overall I enjoyed the personal help the staff offered they were extremely knowledgeable in their jobs which made everything go by smoother.Reviewed 30 Jan 2024
review from
2.0
Limited hours. Could not pick up vehicle when needed it. Had to cancel and find a other company.Reviewed 21 Jan 2024
review from
10.0
Always a great experience. My favorite company to rent from. Thank you!Reviewed 18 Jan 2024
review from
2.0
Horrible customer service. They contacted me 30 minutes before I was to pick up my vehicle stating they don't carry Vans at that location. Interesting because they took the reservation! Furthermore, they didn't even offer to help locate a vehicle at another location, they said I had to call the tollfree number or look online. After being a loyal Enterprise customer, I would be hard pressed to ever do business with them again.Reviewed 18 Jan 2024
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