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10.0
Excellent experience, exceptional customer service and very pleased with the vehicle.Reviewed 13 Feb. 2023
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10.0
The customer service couldn't have been better. A true professional!!!Reviewed 13 Feb. 2023
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2.0
The person at the desk lied to my face about me not having a reservation, even though I just got off the phone with enterprise who said my reservation was NOT cancelled. The car I was supposed to get was sitting outside, but would not be given to me. I had to get an Uber back to charlotte to get a different car.Reviewed 18 Aug. 2022
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2.0
You make it quite clear the pick off and drop off locations, first time user so Learning curve might come into play but $80 in Lyft ride to fix the problem caused by you will seriously decline reapet business.Reviewed 22 Mar. 2022
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10.0
Staff where a joy to work with. I would recommend them to friends and family.Reviewed 6 Dec. 2021
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10.0
The Ford Edge we rented was very nice; the customer service at pickup, drop off and email thereafter was very professional and courteous. Next time we rent a car, it will only be from Enterprise. Best, Peter & Laura T.Reviewed 8 Nov. 2021
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2.0
Extremely poor! I made a reservation with a confirmation number and everything. They called me while I was On my flight to say they had nothing for me. What is the point of a reservation then? If you are booked out that is fine, don’t let me reserve and I will figure it out, but don’t lie and put me into a bind.Reviewed 22 Oct. 2021
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3.9
Gas tank was not filled upon pick up. Drop off instructions were unclear.Reviewed 16 Sep. 2021
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2.0
Cons:Car’s brakes were loose and dangerousReviewed 23 May 2021
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10.0
Pros:This is a small outlet with the manager running the place. He was great to deal with.Cons:The car had an issue with one tire. I don't fault the location because that happens and it was a slow leak that would not have been obvious when the car was returned by the previous driver. Another Enterprise took care of the issue and had the tire replaced.Reviewed 19 May 2021
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4.0
Pros:Drop off was easy. Car was clean.Cons:The woman at the desk was inpatient, rude and unpleasant. Sours your company and overall experience right out of the gates. Your front line is of utmost importance and when the rep is as above described it’s hard to recover.Reviewed 17 May 2021
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10.0
Pros:Didn't take long and was welcoming.Cons:noneReviewed 7 Apr. 2021
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