Book Avis car rentals in Concord

Reviews for Avis in Concord

Recent reviews

Traveler rating

Wonderful

1

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

4

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customer service

2.0

I know I guy that knows a guy that knows a guy that could help you.Reviewed 14 Aug. 2022

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2.0

I reserved a car from Avis. Once I arrived at the car rental agency there was a long line with at least 30 people and one person helping to rent cars. Canceled my rental and went to another agency that had the staff and not the line.Reviewed 23 May 2022

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10.0

I rented a truck which I'm interested in purchasing. The truck was clean, comfortable and fun to drive. Avis was great to work with while selecting this vehicle.Reviewed 7 Apr. 2022

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4.0

The car was great, but they canceled my reservation because they didn't have a car for me due to low inventory. They didn't even notify me, I just happened to call to check and make sure they'd still be open when I was planning to pick the car up. If I hadn't called, I would have showed up to no one there and the office closed and locked. It was VERY stressful since I needed the car to drive home from NC to NM. After several hours of calling every rental place I could find (to no avail), they called me back and said they did have a car after all and someone would open the office for me to pick it up. Then the credit card machine wouldn't work (we tried 3 different cards and another guy came in and tried 1 as well), so they had to manually release the car to us without payment. The whole process SUCKED. The car itself was great, but that was the only good thing about the whole reservation.Reviewed 23 Mar. 2022

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4.0

The van we rented to take to universal studios was a 12 passenger van. It was filthy, the seats had been taken out and not replaced properly (good thing my husband knew how to reattach them). He also had to zip tie the plastic part of the front bumper up. It rained the majority of the ride from Charlotte to Orlando which is about an 8 hour drive and the passenger side door leaked the entire time. The alignment was off. Forgot to mention when we were loading our luggage one of the back trunk doors doesn’t open. The oil gage was jumpy, I was worried we would break down at any moment. The van had major scratches all over. Usually when you rent a car you do a walk around to check for damage but Avis didn’t do this. I tried calling to let them know about the damage but no answer. I took pictures with my iPhone for the time stamp so they if something comes up they will see that I couldn’t have possibly done all that damage in 20 mins. This is honestly the first time I’ve ever had issues renting with Avis. I rented this van months in advance. I expected a comfy ride but it was nothing of the sort.Reviewed 24 Jan. 2022

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2.0

I have not received an invoice despite providing my email address and calling. I need the invoice to file an expense report. Lack of support in this regard is completely unacceptable. A large percentage of their customers are traveling for business and do need to submit travel expense receipts.Reviewed 16 Nov. 2021

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4.0

Pros:FriendlyCons:Paid for one type of car arrived and they didn’t have it and was charged something totally different. Jeep was very unclean and dirty!Reviewed 10 May 2021

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2.0

Pros:Friendly staff, clean carCons:Long wait at airport, ridiculously high priceReviewed 3 May 2021

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10.0

Pros:The representative was very understanding, knew what to do , answered our questions and assisted in getting the transaction competed. This is one of the best experiences in dealing with a rental. I will most certainly use this again!!Cons:The only way it could have been better was if it had been free :):) Very professional and very customer service oriented. We felt valued while there to get the rental and upon the return. Your representative asked how the trip was and was truly not just making conversation. Very very pleasant to work with.Reviewed 8 Jun. 2020

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10.0

Great car and experiencePros:The car was very clean with a lot of great features. Exactly what we needed for our trip. Great service at Avis!Cons:I was under the assumption that I'd be renting a Ford Fusion, but got a Chevy Malibu instead. It was still a very nice car.Reviewed 28 Oct. 2016

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10.0

Cons:Customer service could use improvement, otherwise a wonderful experience.Reviewed 10 May 2016

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• Has the Avis rental car policy in Concord changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Avis will continually update its policies accordingly. Please contact Avis directly for the latest information. You can find up-to-date information on the coronavirus response of Avis here: Coronavirus (COVID-19) update from Avis

• What is the most popular rental car from Avis in Concord?

  Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Avis in Concord.

• How many car rental locations does Avis have in Concord?

  Avis has 1 rental location in Concord. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Douglas airport (CLT)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Douglas airport (CLT)?

  Yes