Guest reviews
Overall rating
8.5
Excellent
Based on 12,812 reviews
Cleanliness
7.6
Comfort
7.6
Pick-up/Drop-off
7.8
Value for money
7.3
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
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10.0
Pros: The car I was to get got sold and at last minute they upgraded to a nice Van. I also appreciated the pickup ride to the place since my husband was working and my sister that was to take me was delayed in traffic.
Cons: I thought they accommodated me very well!
review from
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9.6
Great!!
Pros: It was a full star rating!!!! Loved it!! Will definitely be back!!! Management was wonderful!!!
review from
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2.0
Rude!!
Cons: We got there to rent the car and they told us we needed paperwork that we didnt have. When we rented the car online nothing told us we would need proof of residency. Long story short i never got a car but im out $54 because of some insurance they cant refund.
review from
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8.4
Slim Pickens
Pros: Very friendly staff. Was very professional and tries to make the customer feel comfortable.
Cons: Did not have available full size cars that I had requested. I was willing to go to nearest airport for full size car, but it would be much more expensive because of airport taxes. It was only five minutes away, but that much more? Ridiculous!
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2.0
Don't rent from Enterprise!
Pros: Nothing. The staff treated me poorly and with disrespect. I would NEVER rent from the again.
Cons: I reserved a rental car and when I went in to get it I was told I couldn't rent it because I didn't have a credit card. Then I was told if I used my debit card (which I use for everything) I would need a copy of a utility bill. I then logged onto my account and produced a utility bill in my name and was then told it wasn't good enough, the bill had to have a zero balance. The bill wasn't due yet so I hadn't paid it. I have never been treated so poorly. I am convinced Enterprise does NOT want to honor these cheaper/bargain rentals so in turn they come up with any excuse in the book not to honor them. Shame on Enterprise for how they treat people.
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10.0
Pros: Tyler was very friendly and quick at getting us going even though they didn't have the car we thought they gave us a better car at same price. Will rent a car again from them.
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8.4
Nissan Altima - great car, great mileage
Pros: The Enterprise reps were very courteous and took care of us. Our car was not ready when we came to pick up and they offered us other vehicles but we decided on our first choice. We also got compensated for the car not being ready and having to wait. We really appreciated that.
Cons: The car reeked of cigarette smell. Had to buy Yankee Candle car freshener to diffuse the smell. Towards the end of our trip, the offensive smoke smell was lessening.
review from
Where can I find Enterprise car rentals in Florence?
7484 Burlington Pike, Enterprise car rentals
Address
7484 Burlington PikeHours
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 14:00 |
| Sunday | 00:00 - 00:00 |
Phone
+1 859 371 2330Top tips for renting a car from Enterprise in Florence
- Compact rental cars from Enterprise in Florence are around 10% cheaper than other car types, on average
FAQs about renting a car from Enterprise in Florence
What is the most popular rental car from Enterprise in Florence?
Compact (Class Compact SUV or similar) is the most frequently booked rental car type from Enterprise in Florence.
How many car rental locations does Enterprise have in Florence?
Enterprise has 2 rental locations in Florence. Take a look at our Enterprise rental location map to find the best rental cars near you.
Does Enterprise have a car rental location at the airport: Cinci./N. Kentucky airport (CVG)?
No (According to our data)
Does Enterprise offer shuttle or airport pick-up services from Cinci./N. Kentucky airport (CVG)?
Yes
