Book Enterprise Rent-A-Car car rentals in Hartford

Reviews for Enterprise Rent-A-Car in Hartford

Recent reviews

Traveler rating

Wonderful

3

Very good

0

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

3

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staff was very helpfulget the car

car availablepick up and drop

car was great

2.0

They don’t even have cars available what I selected . Online it’s shows available but they called and says that car is not available then I called the other location to make sure if they have mini van available there costumer service confirmed me that this location have mini van available I asked her twice to make sure if they have mini van because last location didn’t have it even it was shown available online but she confirmed it’s available but same thing happen when I was close to there location I received call from that location that they don’t have mini van available I don’t y they can’t keep there system updated it’s was so frustratingReviewed 23 Sep. 2022

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2.0

After booking online and receiving a confirmation number I was told the morning of the rental that they didn’t have a car for me. That’s the second time they have done that . I will NEVER use Enterprise again!!!Reviewed 9 Aug. 2022

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10.0

Amazing, helpful, friendly staff!Reviewed 7 Apr. 2022

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3.9

We got a great deal on the rental at an enterprise on “airport road”. Unfortunately, that was NOT the enterprise actually AT the airport. So my wife, my fifteen-month-old, our copious luggage and our carseat were all stranded, the place we had our reservation at had just closed, and we were told we’d have to take an Uber to our hotel, then another Uber the next day to pick up the car from the proper location. Embarrassed, we accepted the expensive mistake, and started looking into getting an Uber that could fit all our bags (probably a minivan? Probably a hundred-dollar ride?) But just as we were reeling from TGAT sticker shock, lo! The enterprise representative had returned with a solution just for us! They had a minivan there we could rent. We were so relieved at avoiding the expensive Uber, we didn’t think to ask the cost of the minivan, and it wasn’t mentioned. As it turns out, that was an EXPENSIVE mistake on my part. After signing the paperwork, our budget reservation (at $70/day) had suddenly turned into a $200/day disaster. I should have said something, but I was too stunned and embarrassed and it was too late—I’d already signed. But MAN! Talk about a bait-and-switch! I know… it’s my fault for mixing where I had to be to pick up the car, and it’s my fault for signing without asking the price first, but that doesn’t stop the whole thing from feeling predatory and kinda gross, not to mention personally pretty traumatizing. Now, to be fair, everything ELSE about the car rental experience was excellent and I have zero complaints. Return was a breeze, the car itself was fantastic, everyone was kind and the lady at the return even offered to drop the car off at the terminal, if that would make things easier with our child, but we declined, partially out of worry that it might include an extra charge of some kind. Nevertheless, the glossed-over, hand-waved cost-tripling was just too traumatic, budget-wise. I’ll be avoiding Enterprise, Alamo, and National in the future.Reviewed 21 Sep. 2021

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10.0

Pros:The staff was amazing, thoughtful, and kind. When I needed to extend my rental, they made the process seamless. Thank you!Cons:I have no complaints.Reviewed 22 Nov. 2020

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6.8

Pros:friendly and accommodating staffCons:the car's smells really bad..like someone who rented it before smoked a weed inside the car...terrible!!!!Reviewed 3 Nov. 2020

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10.0

Pros:YesReviewed 21 Aug. 2020

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6.8

Pros:The process for both pick-up and drop-off were super quick and easy, despite obvious limitations with covid.Cons:They left me in the dark about my refund for my deposit for using a debit card at pick-up. Still unsure if and when I’ll be receiving it back.Reviewed 6 Aug. 2020

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5.2

Pros:Staff was very helpful and friendly. They quickly realized the issue caused by booking through Kayak which was they identified an Enterprise 20 miles from the airport at a different price. We still had to pay higher price due to a tax difference.Cons:Kayak listed car rental places that were not near BDL airport so the competitive pricing was misleading. The Enterprise by BDL had to re-book our car rental at a higher price. We could have paid less through Alamo. The car we got was out alignment and I noticed the yellow dash indicator.Reviewed 15 Jul. 2019

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8.4

Pros:Staff was friendly and easy to work withCons:The car seemed old and had an odorReviewed 30 Jan. 2019

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9.6

Pros:Our flight wasn't until 7:30 p.m. and the car had to be returned at 11 a.m... We called Andrew at the Hartford location and for 4.$ extra we were able to keep the car until 4. They also allowed us to drop the car at a location closer to the airport. The experiecne made our trip that much more enjoyable. Thank you Enterprise. Your new loyal customers,Reviewed 9 Oct. 2018

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10.0

Incredible servicePros:Staff was helpful, friendly and acommodatingReviewed 15 Sep. 2018

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• Has the Enterprise Rent-A-Car rental car policy in Hartford changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise Rent-A-Car will continually update its policies accordingly. Please contact Enterprise Rent-A-Car directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise Rent-A-Car here: Coronavirus (COVID-19) update from Enterprise Rent-A-Car

• What is the most popular rental car from Enterprise Rent-A-Car in Hartford?

  Standard (Ford Edge or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Hartford.

• How many car rental locations does Enterprise Rent-A-Car have in Hartford?

  Enterprise Rent-A-Car has 2 rental locations in Hartford. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Bradley Intl airport (BDL)?

  No (According to our data)

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Bradley Intl airport (BDL)?

  Yes