Book Enterprise car rentals in Lakeland

Reviews for Enterprise in Lakeland

Recent reviews

Traveler rating

Excellent

6

Good

2

Okay

2

Mediocre

3

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get the carairport location

car availablegreat customer

car was greatgreat service

staff was very helpfulcustomer service

pick up and dropgreat experience

6.0

Pros:The car.Cons:The staff were unorganized and unprofessional.Reviewed 9 Aug. 2020

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2.0

Pros:I didn't even get a car I called to confirm car rental when i was on my way to pick it up they said everything good pick it up. When i got there the guy working the counter was very Rud he said we dont have a car for you. he said yes i see your rental in my computer but we have no more cars. AND my card was was billed by allianz $22 I'm about to blow up the internet with this robbery!!Cons:When you book a car for a customer and steel there money The customer should get a car!!! This is just the start im a gamer and we can sped this around like covid 19Reviewed 15 Jun. 2020

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10.0

Pros:The customer service rep. went beyond his duties to make sure I was safe and I had the vehicle that I needed for the emergency. He learned I was a new widow and he stopped what he was doing to make sure my personal car was parked in a safe location and that I was on my way in their rental.Cons:Nothing...absolutely nothing, I only wished I could have hugged the young man, but do to isolation...we have to say 6 feet apart.Reviewed 27 Apr. 2020

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2.8

Pros:No. Employees interrupted each other while assisting customers. Female employee stopped assisting me to speak with someone else. Very rude and not helpful at all.Cons:More well mannered courteous staff.Reviewed 17 Jun. 2019

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8.0

Pros:Staff was friendly and drop off was a little tricky.Cons:Smaller fees.Reviewed 18 Feb. 2019

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4.4

Pros:Staff was okayCons:The windshield wiper on the car! I almost crashed because they were really bad while on the highwayReviewed 20 Jan. 2019

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8.4

Cons:The confusion between pickup and drop off . Since I used two different places the young man at the drop off place didn't quite know the procedure of giving me a receipt, and when I called where my rental originated the young man couldn't find my reservation info. Apparently he didn't know how to manually put in the information to find it. A supervisor called me back and saved the day. Thank goodness for her. Ortherwise I would definitely recommend enterprise as my go to rental place.Reviewed 15 Mar. 2017

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6.0

williamPros:pick up and fast serviceCons:car was somewhat dirty inside , windshield alsoReviewed 18 Feb. 2017

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8.0

Pros:The process was seamless. The drop off attendant seemed a little put out that I was not given any paperwork at the pickup location.Cons:Lack of paperwork, The intermediate car that I was given , a nice Camaro, had horrible trunk access for golf clubs.Reviewed 10 Feb. 2017

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5.2

Cons:First car had stains on the seats and arm rest and smelled bad. wiper blades need to be replaced did not clear windshield when raining and car had 40,000 miles on it.had it switched out and 2nd car was a little better but they need better cleaning on the interior.Reviewed 24 Jan. 2017

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2.0

Terrible customer servicePros:I liked the ride back to the hotel, after I return the car but the experience renting there was terrible, the employees don't want to help.Reviewed 21 Jan. 2017

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10.0

Last MinutePros:I decided on Tuesday before thanksgiving to rent a car for my 10 hour car ride. I had a reliable car at a reasonable rate on a holiday weekend.Reviewed 29 Nov. 2016

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• 6.0 /10Budget Car Rentals at Lakeland

• Has the Enterprise rental car policy in Lakeland changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• What is the most popular rental car from Enterprise in Lakeland?

  Full-size (Nissan Altima or similar) is the most frequently booked rental car type from Enterprise in Lakeland.

• How many car rental locations does Enterprise have in Lakeland?

  Enterprise has 5 rental locations in Lakeland. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Orlando airport (MCO)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Orlando airport (MCO)?

  Yes