Book Enterprise Rent-A-Car car rentals in Pleasanton

Reviews for Enterprise Rent-A-Car in Pleasanton

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staff was very helpfulpick up and drop

8.0

We booked a full size car. But when we went to pick up, we got a compact one, we had to call and go to another location to retrieve a full sized car. Customer service was good and found us a car quickly elsewhere. Later we got charged fuel surcharge although we filled the tank fully. Mostly good experience but could be better if we get billed correctly straightaway.Reviewed 9 Jan. 2022

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7.9

The mini-van wasn't clean. There was still crumbs and candy on the floor and chex mix in the cupholder. i ended up taking it to a car wash to clean it for our family vacation.Reviewed 3 Aug. 2021

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7.2

Pros:Pick up was way too slow. But the drop off process was awesome. Just drop the key in the box and head to airport.Cons:The pickup at the pleasanton place was slow. Time is money. Sitting around waiting for folks to come and go to figure out what is going on....only to rent you the car that has been sitting on the lot for the whole time shows the need for process improvement at some locations.Reviewed 14 Sep. 2020

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10.0

Pros:Everything was very easy. Staff was greatCons:NothingReviewed 21 Aug. 2020

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7.6

Pros:The Enterprise customer service agent, Matt was very helpful correcting the incorrect information they provided to Kayak.com. Only charged for insurance on an unavailable vehicle.Cons:More accurate information from Kayak's vendors for a realistic time frame and rental car availability.Reviewed 17 Aug. 2020

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10.0

Pros:friendly staff, well preparedCons:bigger car selectionReviewed 27 Apr. 2019

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10.0

Pros:EverythingCons:NothingReviewed 10 Jan. 2019

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10.0

Great experiencePros:The young woman at the front check in counter greeted both my wife and I with a handshake, was very helpful and got us out of there in no time. Another young lady helped us pick out a vehicle and she was also quite friendly! When we returned the car, we were an hour early before they opened but it was no problem. The gentleman that helped us was very courteous and friendly. He ran inside, printed out our receipt and brought it out to me.Cons:Nothing!Reviewed 6 Jan. 2019

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10.0

Awesome employeesPros:The employees at Enterprise never cease to impress me. Jackie, who helped me with the rental and another gentleman who helped me park my car were the best examples of professionalism and courtesy.Cons:Lack of parking space in front of the facilityReviewed 23 Oct. 2018

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9.6

Pros:quick, efficient, easy very friendly and helpful staff I so appreciated the upgrade at no extra cost!Reviewed 26 Jul. 2017

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7.6

Pros:The ease of rental - getting in and out quickly.Cons:The cars are not cleaned well. The last two rentals from this location were very dirty. One of the rentals rear window was so dirty I had to clean it, hardly no visibility through the window.Reviewed 1 Apr. 2017

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8.0

Cons:Car smelled like someone had been smoking cigarettes in itReviewed 29 Mar. 2017

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• Has the Enterprise Rent-A-Car rental car policy in Pleasanton changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise Rent-A-Car will continually update its policies accordingly. Please contact Enterprise Rent-A-Car directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise Rent-A-Car here: Coronavirus (COVID-19) update from Enterprise Rent-A-Car

• What is the most popular rental car from Enterprise Rent-A-Car in Pleasanton?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Pleasanton.

• How many car rental locations does Enterprise Rent-A-Car have in Pleasanton?

  Enterprise Rent-A-Car has 2 rental locations in Pleasanton. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes