Book Hertz car rentals in Pleasanton

Reviews for Hertz in Pleasanton

Recent reviews

Traveler rating

Wonderful

2

Very good

1

Good

0

Okay

0

Fair

0

Mediocre

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Poor

2

2.0

The rental agent was extremely rude and disrespectful, and almost unhelpful. She should not be customer facing if she intends to treat customers poorly.Reviewed 29 Jan. 2024

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2.0

Cons:Transparency! The car I was promised was not what I got including the option. The car smelled of smoke and clearly the previous renter had animals. The car had dints and the appearance was very subpar. I was embarrassed to even drive it. It set in my garage the whole weekend. I even returned it on Sunday. I felt I was treated like a second class citizen and I all I got was sorry but it is what it is. The only satisfaction I got from this rental was returning it early!! I would never recommend Hertz to my friends and I would never rent from Hertz every again!!Reviewed 9 Mar. 2021

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4.4

Cons:Had to wait an hour to pick it up. It wasn't ready. Then, when they finally brought it out, it was filthy on the outside. The tire pressures were all wrong and there were many dents and dings on the exterior, including a stone chip on the windshield.Reviewed 28 Oct. 2020

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2.0

Pros:Staff was friendly to get an upgrade. All downhill from there!Cons:Upgraded car smelled like smoke. Chip in window. Windows were dirty and literally could not see out of rear view mirror. Had to clean manually. Gas was 3/4 filled!! Worst rental experience ever!!!Reviewed 1 Sep. 2020

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2.0

Pros:NothingCons:I got a bad car and got overcharged since they did not have the category I reserved which showed up as available online. Also their representative Jeff was extremely rude and was on Facebook on his cellphone and made me wait.Reviewed 2 Sep. 2018

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7.6

Read the Small PrintPros:Great price for one day rental. Easy pick-up location however this location is closed on the day we had scheduled turn in of our vehicle. We asked for a mini-van. Location only had a full size SUV, so we got a free upgrade.Cons:Costco website advertises which locations are open for both pick-up and return, so it is easier to pick convenient locations. Our pick-up location being closed Sundays, gave only option to not suffer additional day charge as drop off at the airport. We made this work, but it would have been nice to know this before we committed to this deal. Kayak could do better in this regard. Upgrade was nice however if I'd been in need of a mini-van due to access restrictions, they did not have my requested option unless I drove to another location.Reviewed 22 Jan. 2018

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9.2

Closed early due to holiday hoursPros:Brand new car with less than 1000 miles.Cons:I reserved my vehicle until 4pm to buy myself time to get home before the office closed to return my rental. When I went to pick up my car I was told that I had to have the rental back by 1pm or I would be charged an additional day. The store was closing at 1pm because it was the day after Thanksgiving. Luckily I made it on time...Reviewed 27 Nov. 2017

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7.6

Pros:They picked me up at my body repair shop and brought me back to their office.Cons:Hertz didn't do the customary walk thru with their agent & myself to inspect the car for damages prior to taking the car. They said they took photos of the car before but it seemed odd. There was a good size ding on the right front quarter panel which I took a photo of with my phone.Reviewed 4 Aug. 2017

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2.0

Worst customer service!Cons:Made an online reservation, but they told us that they did not have any cars available!!! Worst customer service!Reviewed 5 Jul. 2017

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2.0

Idiots.Pros:Nothing.Cons:Booked the rental for a Noon pickup without telling me ahead of time that the office closed at Noon on Saturdays. Get there to pick up my car and the lights are out and the doors are locked. Here's an idea: If you're going to close and lock up the office at Noon, maybe you should make your last pick up time 11:30? Idiots.Reviewed 18 Jun. 2017

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8.8

Cons:Car needed to be washedReviewed 3 Jun. 2017

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4.4

Cons:The Car was not cleaned (seats were stained and the outside of the car was dirty) at Pick up. Also, they did not offer for drop off service even when asked.Reviewed 31 May 2017

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More

• What is the most popular rental car from Hertz in Pleasanton?

  Full-size (Nissan Altima or similar) is the most frequently booked rental car type from Hertz in Pleasanton.

• How many car rental locations does Hertz have in Pleasanton?

  Hertz has 1 rental location in Pleasanton. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes