"Excellent , support and service."(in 101 reviews)
"The "(in 101 reviews)
Cons
" at pick-up."(in 231 reviews)
"Worst rental of my life."(in 28 reviews)
" here again!"(in 22 reviews)
Overall Rating6.2 OkayBased on 3878 reviews
Cleanliness
7.1
Comfort
6.9
Overall
6.2
Pick-up/Drop-off
6.3
Value for money
6.1
Recent reviews
Traveler rating
645
257
23
188
13
0
967
Find reviews that mention:
10.0
Europcar’s customer service was outstanding. The only difficulties we had were finding the place (the directions on both Google and the Europcar hotline are incorrect, they are not located in the parking area they say they are behind the station, they are located in front of the station with all of the other rental car companies), and when we were unable to make it to the office before closing due to travel delays, they couldn’t get us the promised rates the next day and we were unable to make changes in Expedia either. Will book through them directly next time as we paid their rates in the end anyways.Reviewed 5 Nov 2024
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10.0
No line up at FOX desk and friendly service.Reviewed 3 Nov 2024
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2.0
Price was higher as what I contracted online. The car smelled like sigaret smoke.Reviewed 3 Nov 2024
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10.0
It was great. Seamless pickup and drop off.Reviewed 1 Nov 2024
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10.0
Very good experience.Reviewed 1 Nov 2024
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10.0
The experience picking up the car was the absolute BEST we've ever had in years of renting cars! We were greeted by Nelson of Europcar--he made the experience truly wonderful. He greeted us warmly, asked about our plans, gave us tips on enjoying Madeira, made sure we got the car of our choice. Honestly, the best experience ever picking up a car. Unfortunately, the same cannot be said about dropping off the car. We had a 20-minute wait for the attendant to receive our keys and inspect the car because she was alone while we waited in a long queue of other dropping off the car. When we simply suggested it was unfortunate that she was left to all that work alone, she blurted out that it was our fault!?? "You brought the car back earlier than it says in your rental contract." "But," we replied, "we are only suggesting Europcar might wish to add staff during the busy morning hours." She was unnecessarily impolite, telling us again that it was our fault. Thank goodness for Nelson and the pick-up experience! We'll stick with Europcar despite that rude reception upon returning the car.Reviewed 30 Oct 2024
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2.0
Bad. After the return of the vehicle they unfairly overcharged me in several ways. Firstly, 4 days of insurance for a 3 day rental. Secondly, a "Premium Station Surcharge" for returning the car exactly where it was planned and known from the beginning (this charge was not mentioned before). Thirdly, a "Fuel Charge" when I just refilled the car before returning it. The person responsible for the return and for checking the car told me that I could go because everything is OK. No one informed of any issue (as fuel, for example). Then they sneakily send an invoice via email with several surcharges, hoping that you don´t notice and complain.Reviewed 28 Oct 2024
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2.0
I needed to pay for insurance on top. It was very expensiveReviewed 28 Oct 2024
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2.0
Very long wait for pickup at LAX, slow moving queue at FOX, and ended up with a large Jeep SUV (Terrible to drive), after ordering midsized SUV. Final annoyance was that I was charged $150 when quoted $105. Tried to ring to dispute the charges but no answer.Reviewed 27 Oct 2024
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2.0
Do not rent from Fox/Europcar at SFO. The shuttle to the off site rental took forever to show up, and then when I got there I waited in line for well over an hour despite having a reservation. They told me I’d have to fill it up before returning but once (finally !) on the road the tank was less than half full. Felt like an experience in a developing country…. I’d gladly spend more to have a seamless and quick rental.Reviewed 26 Oct 2024
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4.0
The car delivered was not the same as displayed in the picture when I made the reservation!Reviewed 25 Oct 2024
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4.0
We had to wait for over an hour, and the worker was not so friendly to meReviewed 23 Oct 2024
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FAQs about renting a car from Europcar at San José Tobias Bolanos Intl Airport
Where can I find Europcar car rentals at San José Tobias Bolanos Intl Airport?
Hotels Delivery And Collection is the closest Europcar rental location to San José Tobias Bolanos Intl Airport. The telephone number for this location is +506 2519 9308.
Does Europcar offer shuttle or airport pick-up services from San José Tobias Bolanos Intl Airport (SYQ)?
No (According to our data)
Everything you need to know for your Europcar car rental at San José Tobias Bolanos Intl Airport