1.9
Said 12 pm pick up on Saturday Called before and got answering machine that they were closed on Saturdays!!! Went anyhow thinking how could they send me that time if they weren’t open and sure enough closed Had to miss my weekend trip VERY UPSETReviewed 21 Sep. 2021
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2.0
Cons:I did not get the car, I became sick that day tried to call I was on the phone for hours waiting I canceled through the hertz desk that’s if there is no way to reach kayak either by phone or email. I tried but to no avail. I wanted a refund because I have vertigo all day and it’s unsafe to drive — not happy with not being able to reach and get a refundReviewed 8 Apr. 2021
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5.6
Pros:The pick up and drop off was great, the staff was very good.Cons:The car with it was both very dirty, it had an odor and visible dirt. The vehicle also seem to have engine issues, or require a tuneup.Reviewed 28 Jan. 2020
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3.2
Pros:Easy drop off.Cons:Stop trying to upsell. Also unexplained charges going through on my credit card after renting here.Reviewed 23 Sep. 2019
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4.4
Pros:Pickup was a nightmare. Representative would not release car until exact reservation time, causing me to unnecessarily while the car sat only a few feet away.Reviewed 2 Jul. 2019
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7.2
Pros:Free upgrade.Cons:The trunk was not vacuumed.Reviewed 24 Jun. 2019
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10.0
Pros:Staff are courteous and sincere. They took care of me with flying colorsCons:None at this timeReviewed 31 May 2019
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10.0
Pros:From the time that I arrived to the time that I left; the process was quick. Staff are very sincere and they took care of me very well!Cons:None at the time.Reviewed 31 May 2019
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10.0
Fast great servicePros:Agent was great help. She got us out of there quick with no problem.Reviewed 9 Jan. 2019
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6.0
Pros:Car was clean.Cons:Timeliness of receiving and dropping off the vehicle. It was terrible!!!Reviewed 21 Aug. 2018
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10.0
Pros:Excellent value and excellent serviceReviewed 13 Aug. 2018
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5.6
Cons:Windshield was terribly dirty on the insideReviewed 22 Jul. 2018
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