Guest Reviews
Overall Rating
7.4
Good
Based on 3,947 reviews
Cleanliness
7.7
Comfort
7.7
Pickup/Dropoff
7.5
Value for money
7.4
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
pick up and drop
car available
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airport location
great car
picked up the car
car was great
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location was closed
rented a car
friendly staff
great experience
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5.6
Cons: Pick up was a mess. They didn’t have the vehicle we had ordered. It took forever to get out of there.
review from
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10.0
Pros: Everything went perfect
review from
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8.0
Pros: When 4wd activated and stayed on, it was nice to have in the backcountry. SMooth ride in 2wd.
Cons: Alignment was awful, needs repaired. Traction control and Stability control were impaired. I informed Hertz of this problem.
review from
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6.4
Pros: Staff was helpful and friendly.
Cons: My flight was cancelled so I was hoping to extend my rental so I could drive to Denver, but the fees associated were not the same as what I read in the agreement. That was confusing and I ended up having to make different plans.
review from
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7.2
Cons: The location where we were scheduled to pickup did not have an SUV and believed our reservation was not pre-paid and did not require a guarantee on a vehicle. We had to go to another location to pickup an SUV. There was no issue at the second location except trying to charge an intercity transfer
review from
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6.0
Meh.
Cons: When I picked up the car, the tank wasn't full.
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10.0
The lady at the counter was the best I’ve ever encountered
Pros: Her helpfulness was amazing.
Cons: Nothing.
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2.0
No car, but still charged $200????
Pros: Nothing!
Cons: No cars available... because of hail storm, but the storm was 3 days before my pick up time. They should have arranged for more vehicles, not taken my reservation, or just NOT charged me for the car they didn't have. Now I have to wait 2-3weeks to get a refund???????????
review from
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9.6
Pros: Quick and easy to pick up and drop off.
Cons: No problems
review from
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4.0
No cars available
Pros: Staff was courteous
Cons: That I made a reservation, and they didn't have a car available. Not even a upgrade.
review from
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4.0
Not happy
Cons: I called Hertz to let them know I would be late picking up and no-one knew what I was talking about. Alignment was off so driving through the wind was hard. There was no windshield wiper fluid so driving through the mountains while snowing was hard....had to stop and pour water on windshield til we could get to a gas station. Oil light came on half way to our destination.
review from
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10.0
Amazing customer service
Pros: The workers
review from
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10.0
Pros: Everything went perfect
review from
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10.0
The lady at the counter was the best I’ve ever encountered
Pros: Her helpfulness was amazing.
Cons: Nothing.
review from
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9.6
Pros: Quick and easy to pick up and drop off.
Cons: No problems
review from
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10.0
Amazing customer service
Pros: The workers
review from
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8.0
Pros: When 4wd activated and stayed on, it was nice to have in the backcountry. SMooth ride in 2wd.
Cons: Alignment was awful, needs repaired. Traction control and Stability control were impaired. I informed Hertz of this problem.
review from
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7.2
Cons: The location where we were scheduled to pickup did not have an SUV and believed our reservation was not pre-paid and did not require a guarantee on a vehicle. We had to go to another location to pickup an SUV. There was no issue at the second location except trying to charge an intercity transfer
review from
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5.6
Cons: Pick up was a mess. They didn’t have the vehicle we had ordered. It took forever to get out of there.
review from
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6.4
Pros: Staff was helpful and friendly.
Cons: My flight was cancelled so I was hoping to extend my rental so I could drive to Denver, but the fees associated were not the same as what I read in the agreement. That was confusing and I ended up having to make different plans.
review from
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6.0
Meh.
Cons: When I picked up the car, the tank wasn't full.
review from
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2.0
No car, but still charged $200????
Pros: Nothing!
Cons: No cars available... because of hail storm, but the storm was 3 days before my pick up time. They should have arranged for more vehicles, not taken my reservation, or just NOT charged me for the car they didn't have. Now I have to wait 2-3weeks to get a refund???????????
review from
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4.0
No cars available
Pros: Staff was courteous
Cons: That I made a reservation, and they didn't have a car available. Not even a upgrade.
review from
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4.0
Not happy
Cons: I called Hertz to let them know I would be late picking up and no-one knew what I was talking about. Alignment was off so driving through the wind was hard. There was no windshield wiper fluid so driving through the mountains while snowing was hard....had to stop and pour water on windshield til we could get to a gas station. Oil light came on half way to our destination.
review from
Where can I find Hertz car rentals in Colorado Springs?
7770 Milton E Proby Pkwy, Hertz car rentals
Address
7770 Milton E Proby PkwyPhone
+1 719 596 1863Top Tips For Renting a Car from Hertz in Colorado Springs
- Compact rental cars from Hertz in Colorado Springs are around 42% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Colorado Springs
What is the most popular rental car from Hertz in Colorado Springs?
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Hertz in Colorado Springs.
How many car rental locations does Hertz have in Colorado Springs?
Hertz has 4 rental locations in Colorado Springs. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Denver Intl Airport (DEN)?
Yes
Does Hertz offer shuttle or airport pick-up services from Denver Intl Airport (DEN)?
Yes
