Book Hertz car rentals in Colorado Springs

Reviews for Hertz in Colorado Springs

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Excellent

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Good

4

Okay

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Mediocre

2

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car was cleanfriendly staff

pick up the cargreat experience

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wrong locationnever rent

location was closedcar was dirty

pick up and drop

8.4

The pickup policy could be more customer friendlyPros:When I picked up my vehicle it was easy to find, clean, and full of gas.Cons:I reserved and paid for my vehicle with my visa debit card. However when I went to pick it up i was told that I couldn't because the card had the word debit printed on it. I showed the guy at the counter where the policy told me to bring the card I made the reservation with and he said that he could only accept a debit card if I had a flight out of the airport, otherwise it needed to be a credit card. I don't normally use credit and so I had to wait for it to be brought to me causing me to be late for an important meeting. Other than my experience at the pickup, the business I did with Herrz was good. I would still recommend using them if you can, but remember to bring multiple forms of payment.Reviewed 22 Nov. 2017

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2.0

Booked a car on Kayak, Hertz could not fulfillPros:Nothing... Worst experience everCons:I had an emergency where I needed to drive from Colorado to Indianapolis on short notice. My husband is a truck driver and had a heart attack that landed him in the hospital undergoing surgery. I needed a large, comfortable car to bring him home. Found the best deal on Kayak with Hertz, booked it, thought everything was fine. I was a panicked mess with a 15 hour drive ahead of me, but at least I had the perfect car waiting for me. About 2 hours before I was scheduled to pick up the car, Hertz called and informed me that they could not fulfill my online order. They could put me in a compact car though. I explained that would not work and that was not what I ordered online. I had two hours to find another car. I did, but ended up paying twice as much. This was the worst customer service I have ever received and it happened at the absolute worst time in my life. I suggest kayak only offer deals that the rental company can honor. Sincerely, Most dissatisfied, Rebecca FriesenReviewed 28 May 2016

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8.0

Pros:Yes, friendly and helpfulCons:Nothung reallyReviewed 26 Dec. 2020

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10.0

Pros:I loved the vehicle; super clean; easy to check in and get keysCons:Nothing really, it went well.Reviewed 30 Dec. 2020

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10.0

Cons:Holiday price gougingReviewed 2 Jan. 2021

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2.0

I was robbed.Cons:The rental car company I used took my money, but refused to give me the car because I wasn't the age requirement. I was never asked or told this when I paid over 400$ for the rental. It wasnt until I was at the airport halfway across the country with no fanily or friends in the area that I was denied the car. I was never refunded my money so I had to spend at extra 500$ that week to get around by Uber and taxi. Plus I couldn't do half the things I was planning on. Worst car rental experience ever. Never renting from hertz again and telling everyone I know to never rent from Hertz.Reviewed 4 Aug. 2017

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8.8

Pros:Everything was good except that the car shook on the highway. When I tried to exchange it there were no other similar cars available. No one offered to upgrade me. However they did offer a discount of $35 when I returned the car.Reviewed 20 Oct. 2020

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10.0

Pros:Every step was well done, easy and timely. I was upgraded at no extra cost. I will be doing business with Hertz again.Reviewed 28 Oct. 2020

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10.0

Pros:Pick up and drop off were really quick and easy. Also, very affordable rates.Cons:The car I used was very uncomfortable but that isn't hertz's fault. I'll know now not to get that vehicle again.Reviewed 26 Feb. 2021

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10.0

Pros:Close proximity to my location. Nice staffReviewed 5 Mar. 2021

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2.0

Cons:they called literally as we were on our way saying our rental was not available. they had no other options for us except a cargo van which obviously wouldnt work because we were driving this car two states away and needed an eco friendly car. they couldnt have called us ealier? i booked hertz because it's such a large company and they always have so many options within the city but they literally offered us no alternatives. awful!Reviewed 22 Jul. 2020

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10.0

Cons:If there was a shuttle or pick-up / drop-off option. I wouldn’t mind paying extraReviewed 13 Apr. 2021

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• Has the Hertz rental car policy in Colorado Springs changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Colorado Springs?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Colorado Springs.

• How many car rental locations does Hertz have in Colorado Springs?

  Hertz has 4 rental locations in Colorado Springs. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Denver Intl airport (DEN)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Denver Intl airport (DEN)?

  Yes