Find reviews that mention:
6.0
Pros:The pick up was a disaster but the drop off was okCons:The cost, staff professionalism, better communication and not have to wait so long for CS on the phone.Reviewed 8 May 2021
review from![cheapflights]()
4.0
Pros:The vehicle was not cleaned inside or out. It had a very strong smell of cigarette smoke inside. The staff was not helpful at all and said that no other vehicle was available. I should have canceled and requested a refund!!Cons:The paperwork clearly stated the vehicle was a no smoking vehicle AND that there is a $400 cleaning fee! I'd like to know if these clowns charged that to the previous renters!Reviewed 6 Apr. 2021
review from![kayak]()
4.0
Cons:It was a surprise that on top of the payment I owed $80 in taxes. This negated the benefit of this transaction vs other reservations. Then, my flight arrived at 9PM. Hertz was closed. I could not get a rental car for one night as none were available so I had to Uber for $60 more. So not reserving here next time.Reviewed 29 Mar. 2021
review from![kayak]()
10.0
Pros:Due to COVID-19 I had to cancel this reservation.Reviewed 20 Jun. 2020
review from![kayak]()
10.0
Pros:Yes! very friendly I would do it againCons:NoneReviewed 2 Nov. 2019
review from![kayak]()
7.2
Cons:Make sure you have a major credit card to put a $200 hold after you already paid for it online. Didnt tell me that and I got dropped off at the airport to pick up the vehicle. Stranded.Reviewed 18 Aug. 2019
review from![kayak]()
7.6
Good ValuePros:Clean, nice car. Polite service. Car had a good phone connection and android app.Cons:Thought I was getting a Toyota, but got a Kia Soul. Car had slow pick up to speed, which was a bit scary when entering the freeway, until I got used to it and could anticipate and adjust for the slowness.Reviewed 29 Jul. 2018
review from![kayak]()
6.8
Paid more than quotedPros:It was an easy drop offCons:No one was at the office during open hours for 30 to 45 mins. The person didn’t have a key to open the office so we waited even more. I was charged more than I was quoted in an official email with amount I would pay in total and no one seemed to know what to do about it, passing the blame onto the next person we dealt with. It’s still unresolved. I rate check before I buy so I’m not very happy about it. The car had terrible alignment issues. The drop off at corpus Christie however was easy and quick and there was a person at the desk so no waiting at all.Reviewed 7 Jul. 2018
review from![kayak]()
8.8
Pros:The sales person was also nice and courteous. She was very helpful and assisted my sister in renting a car back to Lubbock. Much more helpful than the other company at the airport.Cons:When I went to return the car, the gentleman who checks your rental agreement to allow you to enter was quite rude. Very demanding as he grabbed my information.Reviewed 4 Apr. 2017
review from![kayak]()
8.0
rentalPros:The car was good and the price was right.Cons:Had to wait about 1/2 hour to get the car.Reviewed 20 Mar. 2017
review from![kayak]()
5.6
Debit Card issuesPros:Car was fine, no problems.Cons:Website says you can use debit card, but you get there and they refuse to allow you to use a debit card, so you have to use a credit card. This is misleading and false advertising, and can be extremely inconvenient if you don't happen to have a backup credit card prepared.Reviewed 4 Jan. 2017
review from![kayak]()