Guest reviews
Overall rating
7.4
Good
Based on 3,860 reviews
Cleanliness
6.9
Comfort
7.3
Pick-up/Drop-off
7.4
Value for money
7.2
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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10.0
Pros: staff was friendly.
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10.0
Fast and simple
Pros: Very good service, super fast!
review from
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10.0
Durango Hertz is awesome
Pros: Check in and return was simple, uncomplicated and Arielle even helped with a great restaurant recommendation! Price from Kayak was better than using my frequent traveller access
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2.0
No car available
Pros: 0
Cons: Getting to the airport and finding that there wasn't a car waiting.
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9.6
Airport fees
Pros: Nissan Rogue is a very economomical and smooth riding car.
Cons: Airport fees are highest I have ever paid.
review from
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6.0
Cons: The GPS unit that was an additional charge with my rental did not work and when I called "Neverlost" I was told they could not activate the unit because my pickup location (DRO Hertz counter) did not have a contract with them. Very frustrating and a huge inconvenience for me.
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2.0
no cars
Cons: I had a conformation, but when I got to the counter they didn't have any cars available. I was stuck at the airport.
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10.0
Pros: Great Mileage vehicle Friendly and knowledgeable staff Easy & quick return Worked with us since I was using company card but didn't have a check in.
Cons: Hot area aka HIGH DESERT with a black car and black interior- Made for very hot returns to the vehicle Debit card hold for incidentals was held for over 10 days after returned the car.
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10.0
Excellent Directions
Pros: The directions to my destination were easy to follow. I was reassured that driving through the mountains would be safe. Thank you!
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10.0
Wonderful
Pros: Great experience wonderful service phenomenal price
Cons: Nothing!
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10.0
Fast and easy
Pros: I had my keys before I had my bags. Easy pick up and easy drop off. Thumbs up!
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3.6
Was rejected to pickup
Cons: I got to hertz and they required either a plane ticket, or a credit card for payment o my rental vehicle... i didnt want to use my credit card, and they couldnt accept other forms if payment unless I booked a flight. The person at enterprise rental was able to do this however and she matched the rate from kayak that i showed her. I paid via debit card as i wished without a plane ticket. Please note, nothing in the fine print (because i did read that crap) said anything about this policy when booking via kayak.
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Other suppliers in Durango scored
Where can I find Hertz car rentals in Durango?
1000 Airport Rd. #14, Hertz car rentals
Address
1000 Airport Rd. #14Hours
| Monday | 09:00 - 21:00 |
| Tuesday | 09:00 - 21:00 |
| Wednesday | 09:00 - 21:00 |
| Thursday | 09:00 - 21:00 |
| Friday | 09:00 - 21:00 |
| Saturday | 09:00 - 21:00 |
| Sunday | 09:00 - 21:00 |
Phone
+1 970 247 5288FAQs about renting a car from Hertz in Durango
How many car rental locations does Hertz have in Durango?
Hertz has 1 rental location in Durango. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: La Plata County airport (DRO)?
Yes
Does Hertz offer shuttle or airport pick-up services from La Plata County airport (DRO)?
Yes