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2.0
We reserved a car they Hertz in Everett, WA on Evergreen Way and took a Lyft ride for $31 from Paine Field airport in Everett, WA to get to Hertz. When we arrived the counter guy told us there were no cars available to rent. Nor would he even give us the phone number of the Enterprise office 2 miles away, the closest other rental agency. Plus he was rude and avoided all of our questions. So we had to arrange another ride to Enterprise to rent a car. We were very unhappy campers!Reviewed 19 Apr. 2023
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1.9
Somehow, we rented the car from Everett (not SEATAC). We're not sure how that happened, but we landed after 12 noon, and the Hertz office in Everett closed at 12 noon on Saturday. Even if we'd been prepared to travel to Everett to pick it up, we would have been late and unable to get it until Monday. As it was we were stuck at the airport and had to rent another car from Dollar. No one at Hertz, Priceline or Kayak was in the least bit helpful. I was traveling for the first time in a wheelchair and the experience was much more stressful than it needed to be, had it been made clear that the office wouldn't be open when we arrived. I will never use Hertz, Priceline or Kayak again.Reviewed 24 Sep. 2021
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7.9
Thought that I had arranged for drop-off at a different location (ie Tukwila), so unpleasant surprise when got to rental office and was told that I needed to bring car back to Everett. Desk staff pleasant, speedy rental process. Car was relatively clean, performed well. Cost of rental of a mid-size car (?Toyota Corolla, really?) for 3 days was OUTRAGEOUS. But I felt fortunate to secure a rental of any kind with the current conditions.Reviewed 22 Jul. 2021
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2.0
Cons:I did not get the rental car and am still being charged for it - $500. I was not aware that the Everett location closed at noon on Saturday, and there was major traffic from the airport. I was on hold for 20 minutes with Hertz, and unable to get through to them. I tried several more times, and just stayed on hold. Incredibly poor customer service, communication and a very expensive cost to me.Reviewed 15 Jun. 2021
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5.6
Pros:Gave me a bigger car than I reserved. I was happy with the extra space.Cons:I was late to my pickup and they called me telling me that my suv was ‘first come first serve basis’ that there was someone in the lobby needing an suv. So if you didn’t have enough cars available then why allow us to rent that specific vehicle size? It’s called a reservation for a reason. I paid for that size to be reserved for me.Reviewed 19 Jul. 2020
review from![kayak]()
9.2
Pros:Staff was friendly but pickup was very slow because car was not already clean and ready.Cons:Slow pickup.Reviewed 26 Jul. 2019
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2.0
Pros:Absolutely nothing. Staff (the ONE guy that was there, named Dan, at the downtown Everett location, was verbally abusive to me, then told me to leave and refused to rent me a vehicle. That was on June 20. On June 24, despite being REFUSED SERVICE, Hertz took $375.33 out of my account anyway. Weird.Cons:Evidently Dan is not only abusive, but a liar, and reported that he gave me a vehicle, even though he did not. I’ve tried twice to call, but no humans are available at customer service. I will never rent from Hertz, or purchase a rental from ANY third party again.Reviewed 26 Jun. 2019
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4.4
Cons:I reserved a compact car and was given a full sized king cab pickup truck. Hertz said I could exchange it the next day (a total inconvenience) for a compact car. When I returned all they had was a Toyota 4Runner SUV that wasn’t very clean and had an empty fuel tank. Avery frustrating experience.Reviewed 20 Jun. 2019
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7.6
Pros:Staff were appropriately friendly and professional.Cons:The location downtown is not very convenient to the airport. It is about 20-25 minutes away. The Hertz people do not have a shuttle (yet) so they called us a LYFT and paid for it. The airport has only been open as a public airport for ~1.5 months, so the rental car systems are not quite in place.Reviewed 13 May 2019
review from![kayak]()
2.0
Pros:This was literally the worst experience of my life. Starting with the staff not being friendly at all and providing 0 customer services. The plastic under the tire near the passenger seat completely came off less than half away to our destination.We spent a total of 2 hours of waiting for tow truck.Cons:Better customer services, and reliable vehicles . In additional to all of our troubles, it looks like we're charged for towing . Unbelievable.Reviewed 15 Apr. 2019
review from![kayak]()
4.4
Pros:Price was competitive.Cons:If you fly into Everett Airport (Paine Field), they do not have a shuttle service to pick you up at the airport. While they did offer to have a Lift driver take me to the Hertz office in Everett, it is about a 15-minute drive away. If you are returning before they are open, good luck!Reviewed 8 Apr. 2019
review from![kayak]()
8.4
Cons:I think the office staff could use help....they are excellent, but just need more support....Reviewed 7 Mar. 2019
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