Book Hertz car rentals in Ferney-Voltaire

Reviews for Hertz in Ferney-Voltaire

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pick up the cargreat experience

car availablecredit card

car was cleanfriendly staff

rented a carlocation was closed

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customer servicewrong location

3.2

Poor website and issues on insurance and clealinessPros:Not muchCons:The website kept throwing me off everytime I tried choosing options. Specially when I chose the Insurance @ 10 Euros a day and they tried to modify the vehicle return time. Finally through exasperation I booked the vehicle hoping to chang the return time and insurance at the desk. Although I was able to change the return time with little difficulty, the insurance was a shocking 250 Euros for the 5 days. At a rough calculation, that would amount to a whopping 18 thousand Euros for a year which more than the value of the vehicle !!! A racket no doubt. The other point of disappointment was that the vehicle was reaking of cigarettes ; as a non-smoker I found it disgusting. Having handed in the vehicle I was refused any receipt to state that it was returned in the same condition when taken. I was advised the agent that I would receive a receipt, but 24 hrs has lapsed with no such receipt. Overhaul, not a very professional transaction.Reviewed 18 Mar. 2018

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3.6

Brutal service and hidden chargesPros:Surviving the experienceCons:Car reserved not available, replacement not 4WD, extra charge for “snow tires” which were 4 season tires, not snow specific tires. Overall a complete joke. Would never use again.Reviewed 18 Feb. 2018

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5.6

Cons:We put our credit card details in and pre booked the insurance. Once we got to the car rental pick up they had no credit card details in the system and we had to pay a ridiculous amount more for the insurance. We were also not told or informed to not drive back through Geneva to drop off our car off at Geneva airport so we also had to pay a 40 franc tax! We will not be using Kayak again because of this experience. As the overall cost was much much more than stated or indicated when initially booking. MelissaReviewed 5 Apr. 2018

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10.0

Peace of mindPros:We were given a hybrid automatic Toyota which, after the initial confusion (how do you start this car?) was great. I managed to get 78 mpg! Service at both pickup and drop off was quick and efficient. I shall always rent from Hertz in the future. (And take the full insurance as it is so worth the peace of mind)Reviewed 30 Jun. 2018

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7.2

Cons:It was very confusing to pick up a car on the French vs the Swiss side of the Geneva Airport. Also, our car was not ready. While we ended up with a nice upgrade, it also cost us more than we plannedReviewed 27 Jun. 2018

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2.0

Stay away from HeartzPros:NothingCons:All the guy at the counter wanted was to up sell anything he could possibly think of. Heartz ended up giving us the wrong size tire chains for our rental car tires, which got us stuck in a snow storm.Reviewed 16 Feb. 2018

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7.6

OK I guessPros:We ended up getting a brand new vehicle, which was nice.Cons:We waited about 45 minutes for them to prep the vehicle. Not sure why it took so long. Also, it was supposed to include GPS, but they didn't have a memory card for the GPS, so they gave us a portable one. The portable one hadn't been updated in 89 months! Which caused all sorts of technical problems and made the GPS really hard to use. Also, we had to buy the Swiss vignette, as it didn't come with one.Reviewed 5 Jul. 2018

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3.2

Cons:Low quality screen winpers Tires not ready for winter snow Car lights not well reflectingReviewed 17 Apr. 2018

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6.0

ConfusingCons:There were no staff members when we first arrived. Instructions on how to proceed were posted on a wall. Then suddenly 4 staffers appeared out of nowhere.Reviewed 9 Sep. 2018

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2.0

SUV. Came without winter tires. Tires were bald!! Chains were the wtoPros:I could return car early and hopefully get a partial refund.Cons:Had to cut trip short and was limited where to go. Just dangerousReviewed 7 Mar. 2018

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9.2

Convenient Pickup on French side.Pros:This is a great location if you intend to drive the car into France. If Switzerland is your destination you will have to buy a 40EUR Swiss vignette. The pickup was fast and efficient. The car was in excellent condition.Reviewed 4 Apr. 2018

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4.0

Awful Service and No Winter TiresCons:Hertz charged a ridiculous additional rate €250 for insurance if you didn’t want to put down a €1000 euro deposit. This was not previously part of the rental contract. The car was also only equipped with summer tires and there was still a significant mount of snow around Geneva and the Chamonix-mont-blanc pass. They offered snow chains for an additional €50. This was also not covered in the online rental agreement. Could not be more displeased with the overall customer service or the Hertz product. Will not be renting from Hertz again!Reviewed 7 Mar. 2018

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More

• 3.0 /10Enterprise Car Rentals at Ferney-Voltaire
• 4.2 /10Avis Car Rentals at Ferney-Voltaire
• 6.4 /10Budget Car Rentals at Ferney-Voltaire

• Has the Hertz rental car policy in Ferney-Voltaire changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Ferney-Voltaire?

  Mini (Class Mini Car or similar) is the most frequently booked rental car type from Hertz in Ferney-Voltaire.

• How many car rental locations does Hertz have in Ferney-Voltaire?

  Hertz has 1 rental location in Ferney-Voltaire. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Lyon-Saint Exupéry airport (LYS)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Lyon-Saint Exupéry airport (LYS)?

  Yes