Book Hertz car rentals in Franklin

Reviews for Hertz in Franklin

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Wonderful

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Very good

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Okay

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Fair

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Mediocre

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Poor

2

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2.0

Pros:Not a damn thing.Cons:Website said the outlet would be open until 5PM. Showed up at 4:30 only to see a closed sign on the door and no one inside. Avoid this Hertz outlet (actually, avoid Hertz in general).Reviewed 17 Nov. 2020

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2.0

Pros:Staff is surly and unhelpful. Cars are dirty (inside & out). Car not available as contracted. Staff unwilling to find a replacement vehicle.Cons:Everything could have been better. This outlet is a horse abortion.Reviewed 17 Nov. 2020

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10.0

Pros:Convenient and the staff were very pleasant. Clean car and East to drive. Great price per day.Reviewed 13 Mar. 2020

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10.0

Pros:Staff was friendly and quick. Drop off and pick up were quick.Reviewed 15 Feb. 2020

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10.0

Pros:Super friendly staffReviewed 19 Dec. 2019

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10.0

Cons:Altima mirror placement poor at night and difficult to adjust. . good news is I know I Wont buy one!Reviewed 30 Mar. 2018

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10.0

Pros:Quick and easyReviewed 21 Jun. 2017

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2.0

Never Again!Cons:First of all, my reservation said 12 noon pick-up, but when I got there they location was closed. It shouldn't say 12 noon pick up on the reservation if the location closes at 12 noon. I then had to drive a half hour to the airport to pick up a car, but found out Hertz changed it's policy, and I couldn't rent with my Visa/Debit/Credit bank card. I had to go back home empty-handed the day before my trip, and couldn't rent anywhere else because of the same change in policy and/or exorbitant prices of the one rental car company taking debit cards. Since I had pre-paid online already, I had to get ahold of someone on the phone to get my money refunded, which then took a week to receive. It was a horrible experience. NEVER AGAIN!Reviewed 20 Jun. 2017

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4.4

Pros:Reservation wasn't ready well after scheduled pick-up, long wait.Reviewed 10 Jun. 2017

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8.8

Got what I needed.Pros:I got an economy car on short notice for a short overnight trip.Cons:For some reason, car places still can't seem to staff well enough. There was a guy on hold on the phone for the 15 minutes it took to get my car and why does it take 15 minutes? It seems that with today's technology I could at least start entering my info into a Kiosk when I arrive to shorten the amount of time it takes to get my car.Reviewed 7 Oct. 2016

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2.0

Cons:Never rented the carReviewed 18 Jun. 2016

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2.8

Staff was barely even presentPros:Absolutely nothing. The entire experience was unpleasant!Cons:The lackluster gentlemen working the desk said "well this car hasn't been cleaned but you can have that" followed by "it's the only car we've got right now but there's a $20 a day upcharge from what you ordered and you'll have to pay that" Avoid these people at all costsReviewed 5 Apr. 2016

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• Has the Hertz rental car policy in Franklin changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Franklin?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Hertz in Franklin.

• How many car rental locations does Hertz have in Franklin?

  Hertz has 1 rental location in Franklin. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Nashville Intl airport (BNA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Nashville Intl airport (BNA)?

  Yes