Book Hertz car rentals in Glendale

Reviews for Hertz in Glendale

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3

Good

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9.2

Pros:Staff was nice. Process was quick. Car was good. I was 15 minutes late dropping off my car. They gave me a chance to fill the gas and bring it back with no extra charge. I really appreciate that.Cons:Wish the car is a little extra clean. It wasn’t bad. I wore gloves just to be extra cautious.Reviewed 22 Oct. 2020

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2.0

Pros:NothingCons:Maybe they could have actually had the car I reservedReviewed 16 Sep. 2020

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6.0

Cons:I got stuck on a super highway and the car's spare was missing a part. It was the most scary experience with a kid.Reviewed 21 Jul. 2020

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2.0

Pros:I arrived a few minutes before the time for which I had made my reservation. I waited outside because of Covid regulations, but an employee definitely saw me waiting. A few minutes later, at noon, the staff walked out, locked the door, told me they were closed and that I was too late. They were dismissive and very rude. They seemed to find my situation funny. I ended up walking to another car rental company. After two or three phone calls over a couple of days, and quite some time on hold, I was able to get my money refunded by Hertz. The customer service people I spoke to on the phone were generally helpful and polite.Cons:The reservation app shouldn’t allow people to make reservations close to closing time. I didn’t know, but the app should have told me to arrive earlier when I made the reservation. Employees on site should be trained to be helpful and polite. I will not use that Hertz office again, and I will not recommend it.Reviewed 18 Oct. 2020

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2.0

Pros:nothingCons:Maybe you could have provided the car I reserved instead of me waking up at 5 in the morning, driving to the airport, waiting in line, and your employee saying "Uh, sorry, we don't have your car".Reviewed 23 Sep. 2020

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10.0

Pros:Friendly rental employees, nice car, great deal!Cons:Was not offered to prepay for gas. Other than that, everything was great!Reviewed 29 Dec. 2020

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9.6

Pros:Quick in & out. Nice staff.Cons:Cleaner windows on insideReviewed 6 Sep. 2019

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6.4

Cons:Car was very beat up and didn't have newer functionality like a phone or blue tooth connection.Reviewed 19 Oct. 2016

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9.6

Use Hertz, not CarrentalsPros:Hertz was great. It's small, but they all teamed up to get us moving when things were slow.Cons:Carrentals is terrible. You cannot change a thing, ever. If you pay less at Hertz for some reason, Carrentals will not reimburse you. Good luck getting any response from them ever. Use Hertz directly.Reviewed 3 Jan. 2018

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2.0

Pros:That they were open later on a Saturday over others rental carriers.Cons:My car pickup situation left a lot in answers and employees seemed to want to get out of work as opposed to servicing clients. Two employees literally tossed up what they were to do in front of me: either show me to my rental and do the damage checkoff off , or return another customers car. After that, I was rushed to do a very poor car damage check off and ideally the one thing the man didn't rush me to check was the windshield, which I was later charged for a needle size pelt in said windshield. The car itself Was not the model provided online and clearly had not been cleaned before use. Granted I should have taken more time to look the car over, but at the time I was waiting 20 minutes without any other customers to receive said car, and again witnessed the employees bargaining on who would have to take me to show the car and do a damage check off. Employee marked a few things off, made it comical and gave me the keys. Prior to this the previous employee talked me through the gas standards and told me the lower cost of pre purchasing the gas. I told him the exact miles I was driving as this was a 12 hour rental for work and he charged me for a full tank, making it sound like I would be paid back the amount of gas I did not use which was less than half a tank. When returning the car, I was asked if I purchased there protection plan. When I said no, I was told I was being charged for a crack in the windshield. As stated above, said crack was needle size, not something you would see in the damage check off before taking the car, which again i was rushed through. After that the employee tried to charge me for a full tank of gas after explaining they do not do gas exchange or reuimbursement. I ended up having the car less than 32 hours and was charged $127 and change for said hours, supposed damage, and less than half a tank of gas. I will never rent from hertz again, and will Advise my family, and work employees who work in the film industry and use hertz a lot for rental services and out of state firms, to not proceed business with them. The customer service was non existent, the employees never went into detail and swayed away from Fees for gas, damages that were not properly looked over, the actual car make and model i was renting, what my insurance provides, and charging for Damages I certainly did not do. I went in to them thinking I would be able to do what was needed at a low price and left paying double what I expected and was shown. By far the worst rental experience I have received and will be following up on other websites.Reviewed 16 Nov. 2016

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5.2

Pros:CarCons:Time wastedReviewed 27 Jun. 2017

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9.2

Overall very good, experience I would recommendPros:Navigation System, quick in and out process Blu tooth optionsCons:Some minor malfunctions of the trunk of the carReviewed 21 Jun. 2017

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More

• 6.5 /10Enterprise Car Rentals at Glendale
• 7.0 /10Budget Car Rentals at Glendale

• Has the Hertz rental car policy in Glendale changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Glendale?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Glendale.

• How many car rental locations does Hertz have in Glendale?

  Hertz has 1 rental location in Glendale. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes