2.0
Pros:Nothing since they did not have a car for usCons:A carReviewed 17 Apr. 2021
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2.0
Cons:Wring car, didnt care, no discount, then the crappy wrong car had NO GAS in the tank. Took it back next day ans went with Avis. Now i am still being billed for Hertz.Reviewed 14 Jul. 2020
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2.0
Cons:I was told there was no car available for me and that I could wait to see if they had anything the next day. Then they were shocked i wanted to cancel the reservation. I had planned a cross country trip and needed to leave early in the morning the next day. So I was left scrambling to find another car from another business. Luckily the Budget counter had something for me and they were able to help me out. Now I know to go to Budget instead of Hertz in the future.Reviewed 6 Jul. 2020
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10.0
Pros:Very quick and easy drop off in Hilton Head. Loved the car!Reviewed 7 Nov. 2018
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7.6
I learned NEVER TO PREPAY for a carPros:Diane from the airport Savannah/Hilton Head was awesome! She helped me figure out an option when I realized that I reserved the rental car through the wrong airport. She helped me remain calm and found us a minivan that would accommodate my large family & our luggage.Cons:Unfortunately, I learned that if you accidentally order a car and pay in advance..and accidentally book the wrong airport (there are 2 Hilton head labeled airports), you cannot transfer any of the prepaid car to the new location. I paid in full for 5 days and Hertz said it's a locked in deal so they wouldn't honor even a discount. So, I had to pay for 2 vehicles on my trip. Completely, not cool.Reviewed 6 Apr. 2018
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10.0
Pros:Good experience and will make reservations through kayak and hertz in the future.Reviewed 13 Feb. 2018
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7.2
Hi 2 TPAPros:Price and ease of car.Cons:Car interior was full of stains....was surprised of the condition.Reviewed 6 Nov. 2017
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10.0
Pros:A fantastic experience!Reviewed 29 Oct. 2017
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2.0
No car available and poor customer service handling itPros:Nothing.Cons:I was unable to get car because the rep said none were available. He said because I had a debit card he couldn't rent me one even if he had one because they don't except debit as payment without a deposit. When I said I was ok with the deposit he said it didn't matter because the payment couldn't be made using a debit card. When I showed him hertz had already charged my account for the rental he told me to take it up with kayak. I left without a car and called hertz twice explaining the situation and both times I was told I'd receive a refund. The first time I received a credit which was then again debited from my account 2 days later. The second time has resulted in nothing. I get the debit card policy but this was handled poorly from the start and I'm out $65 with no reasonable explanation or response.Reviewed 8 Aug. 2017
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8.4
Buy your car insurance online beforehandPros:Great car, easy check in/check out, good price.Cons:The car insurance was sooooooo expensive, more than the rental car itself. Usually I purchase the insurance before I pick up the rental, but this time I forgot and boy did I pay. Also, I was 45 minutes late with my return so I got charged for another day of insurance. They got me good.Reviewed 28 Jul. 2017
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7.2
Pros:pickup and drop off was easyCons:it was unclear if my hertz gold account was applied we weren't able to look at the car together to inspect it, i just had to take picturesReviewed 10 Jul. 2017
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9.6
Pros:No line. Agent was personable.Reviewed 13 Dec. 2016
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