10.0
Needed a vehicle as mine had been in a minor collision. Rented thru Kayak, and it all went smoothly. I had unlimited miles which worked nicely for previously planned trip into Chicago. All aspects of this rental experience went smoothly.Reviewed 8 May 2022
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2.0
Location I reserved was closed. Always closed and Hertz was horrible to work with to change the pick up spot. There information was incorrect and I had to pay more because of their screw up. Never using Hertz again.Reviewed 22 Dec. 2021
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2.0
Pros:I reserved a van in January for April 1. Went to pick it up and they said they didn’t have vans. Had to throw a fit and finally one came from 3 hours away.Cons:The van was filthy. Food. Sticky greasy. Junk inside. But I took it because I really needed it to leave on vacation. Horrible experience.Reviewed 10 Apr. 2021
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10.0
Pros:Fast pick-up, fast drop-offReviewed 30 Apr. 2019
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7.2
Double Check All Documents Before You LeavePros:Quick pick up. Clean car in good condition.Cons:When picking up the car, I said I was going to fill the car up myself. She went over the price and we were all set. Later on, I was looking at the receipt and noticed it was $40 more than I was told because the pre purchased tank option was selected. We called trying to fix it, but corporate just gave us the phone number to where we picked it up and they did not answer. Moral of the story, double check all documents, even if you are clear and they say the right price.Reviewed 30 Dec. 2016
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6.4
Great car but a hasslePros:Very nice car. Clean, comfortable and well maintained.Cons:Service, if you could call it that. Hassle when called to pick up car, hassle when returned. Had rented for an employee and when I called to get the miles driven, you would think I asked for their first born. So disorganised, they had to call me back. First said they didn't know... Really???? I'm going to wait a couple days and check my credit card. Just don't trust the rental with all the disorganised paperwork and credit card scans. Even if they start renting a car for a dollar a day, I will choose another company.Reviewed 6 Nov. 2016
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