10.0
The desk attendant was fantastic.Reviewed 18 Jul. 2022
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8.0
Easy pickup and drop offReviewed 4 May 2022
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2.0
I arrived at 9am for car pickup. Line was 30+ people long due to major understaffing. Took at least 45 minutes to get up to the counter. Then was told that it would be a longer wait as they didn’t have cars ready to go again due to major understaffing of people preparing vehicles for rental. It was at least another 45 minutes to wait for a vehicle. The timeframe I lost should have been subtracted from my cost! Please make an adjustment for this and credit me money back. Thank you for your attention to this matter.Reviewed 2 Apr. 2022
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7.9
Wanted a VanReviewed 30 Jul. 2021
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5.2
Cons:The associate at the Jackson Hertz was very unhelpful and discourteous. I reserved a mid-size SUV and on the reservation it said, “Jeep Cherokee, Ford Escape, Toyota Rav-4, or similar model.” However, the associate would not let me rent a Jeep Cherokee without paying for an upgrade.Reviewed 13 Aug. 2019
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8.0
Pros:It was fine.Cons:The car not smelling like cigarettes Would have been great. I think smokers can’t read signs on windshields.Reviewed 3 Aug. 2019
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8.4
Pros:nice clean car, easy to pickup and easy to returnCons:my flight was delayed and I arrived about 4 hours later than expected. When I got there, they were out of cars for myself and two others. They had to go and retrieve them (not sure from where). The staff was great and kept us informed and apologized for the delay.Reviewed 25 Feb. 2019
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2.0
TerriblePros:NothingCons:Everything . I didn’t even get my carReviewed 15 Jul. 2018
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2.0
Pretty much a nightmare experience from the first minutePros:Location was convenient to the airportCons:I got the run-around for more than 1 hour and ultimately we had to call corporate to get a car issued. The car I ultimately got was not the car I had reserved and was not very comfortable (a very basic Toyota RAV 4 instead of a Chrysler 200). I had lost my drivers license and my state issued a paper license to be used with an older expired license and the clerk at the counter refused to accept it even though it was a state-issued license. Manager also refused, even when told that the Hertz agreement only states that the driver must present a valid license (which I did). He told my husband that if we read the internal documents from Hertz (how in the world would anyone have access to this stuff?) we'd see that paper licenses were not acceptable. 2 calls to corporate only confirmed what we knew--a paper license issued by the state was indeed valid. 90 long minutes later, a car was ultimately issued. We have never had such poor customer service from a rental car company.Reviewed 1 Nov. 2017
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10.0
Pros:very profesional and car was clean and well equipCons:everything was great no complainReviewed 31 Aug. 2017
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10.0
Everything as stated.Pros:Everything was just as stated.Cons:Everything was as stated.Reviewed 27 Jul. 2017
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10.0
Best car for travelingPros:I really liked my 2017 Kia Sportage. Very sporty looking and great gas mileage. Plenty of room and the crossover road really good.Reviewed 17 Jul. 2017
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