2.0
My CAA membership was not accepted to add an extra driver at no cost. It is supposed to be a benefit of membership. It has been four days now and there has been no contact from Hertz with my final bill. They owe me a deposit refund.Reviewed 9 Aug. 2023
review from![kayak]()
8.0
Friendly staff Late open Saturdays would be beneficialReviewed 23 Jul. 2023
review from![kayak]()
2.0
They charged an additional 74 dollars over the quoted price! Dishonest and misleading pricing!!Reviewed 22 Jun. 2023
review from![cheapflights]()
10.0
Good service, would use again. Signage to return area could be more visible.Reviewed 13 May 2023
review from![cheapflights]()
10.0
Everything was smooth. Thanks a lot. Made travelling in Kelowna very easy.😊Reviewed 17 Apr. 2023
review from![kayak]()
10.0
The guys were great from beginning to end can’t praise them enoughReviewed 7 Apr. 2023
review from![kayak]()
6.0
Pickup instructions were completely wrong, causing us to be 30 mins later then what we should’ve been. Thankfully we weren’t in a rush to get anywhere, but it was super inconvenient.Reviewed 28 Mar. 2023
review from![kayak]()
10.0
Good staff Car Very cleanReviewed 20 Mar. 2023
review from![kayak]()
2.0
Booked it and they called just before coming that they do not have any carsReviewed 8 Feb. 2023
review from![kayak]()
10.0
I cannot think of anything that could be better. The company was true to it’s word. As a seldom user of car rentals I am always suspicious of their business ethics, (ie charging for damage to the car that I am not responsible for). I have experienced this in the past with two separate car rental companies. Bravo Hertz, easy pick up/drop off, reasonable rate and friendly staff.Reviewed 30 Jan. 2023
review from![kayak]()
8.0
At time of booking it was not clear that I was not getting insurance directly with Hertz. At pick up, they tried to upsell me on the insurance again, even tough I had paid for it. They had no records of the insurance being paid. Also, not impressed that there is a surcharge on winter tires in WINTER in CANADA. Winter tires are required to drive over mountain passes, so in my opinion it seems like a money grab that is not disclosed up front. Doing the minimum legal requirement just looks bad in my opinion.Reviewed 19 Jan. 2023
review from![kayak]()
10.0
We had a great clean car and had full value for the priceReviewed 19 Jan. 2023
review from![cheapflights]()