Book Hertz car rentals in Las Cruces

Reviews for Hertz in Las Cruces

Recent reviews

Traveler rating

Wonderful

2

Very good

1

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

3

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car was cleanrented a car

customer servicewrong location

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10.0

CAR PERFECT, CUSTOMER SERVICE GREAT. CAR RAN GREAT AND SERVED OUR NEEDS PERFECTLY.Reviewed 22 Nov. 2021

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1.9

I am giving them a negative rating for the primary reason they did not cancel a scheduled pick up as they stated they have to me while being in the store. It's caused me numerous inconveniences. Post 1 month, I have yet to get a cancelation email or refund despite having called hertz a few times. Furthermore when I went to the office no one was inside. At the door was a number to call when they aren't in the office. I called the number and the office phone was ringing. I had to exit the hotel, go to the parking lot to find them and advice them they have customers waiting. Outside of that, staff were straightforward, and offered the services appropriately.Reviewed 13 Sep. 2021

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8.0

Cons:The Nissan Kicks is a great car for fuel savings! I don't recommend for more than 2 people for long trips. Short trips or kids in the back seat would be okay. There is little leg room in the back. This particular vehicle had poor shock absorption. You could feel every little bump. It does have plenty of cargo room for a vehicle of its size. I don't recommend for mountain travel. This car has no power for acceleration on steep incline. My only other complaint was the traffic assist. Although I managed to turn them off multiple times, they'd turn themselves back on automatically. This was annoying because you'd set your cruise at 75ish and get behind a vehicle going the same speed. They'd slow down and your car would automatically slow down. Next thing you know, you're going 55 without realizing. Otherwise, the vehicle was great.Reviewed 15 Jun. 2021

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10.0

Pros:Marcos in particular was so helpful, courteous, friendly and polite! He answered all my questions with ease & knowledge! The cargo van we rented was clean and fresh inside. It drove amazing---a 23 hour drive for us to our destination with comfort, excellent gas mileage and very sturdy!! We have absolutely zero complaints with the vehicle and we would rent it again if we need another cargo van to transport our huge cargo load! Highly recommend!Cons:Perhaps if the rental business was open until 5 or 6 PM? Not an issue for me but for other renters it might have been helpful to have those extra hours.Reviewed 28 Jun. 2020

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3.6

Pros:I was given a compact car, and requested an economy at the pick-up location. The workers were not wearing masks at the pick-up location, and the outside of the car was completely dirty (I have pictures). I wanted to return the vehicle two days early, and they wanted to charge me an additional $140-300. I will think twice before renting with Hertz, I've never had so much difficulty and I've tried several car rental agencies.Cons:Getting the car I wanted, clean. Flexibility in dropping off, and interacting with individuals wearing a mask- for everyones safety during a pandemic.Reviewed 24 Jun. 2020

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2.0

Pros:Absolutely nothing about this hertz was enjoyable every time we would show up nobody was in the office and when we called they always said they were “outside cleaning cars” so idk it was very annoying plus they don’t allow debit cardsCons:Customer service and not having me drive back there three times for them to tell me something else I needed instead of just telling me everything I was going to need to even rentReviewed 31 May 2020

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8.4

Pros:The carCons:Run a credit check if you’re using plastic, but do not accept cash.Reviewed 20 May 2019

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8.0

Cons:Interior rattlingReviewed 17 May 2019

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8.8

Pros:I paid the total balance online and pick up was fast and easy.Cons:The car had a funky smell. I had to drop off the car by noon but the rental store was closed, employees were @ lunch. Only waited about 5 minutes for someone to arrive.Reviewed 22 Mar. 2019

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5.2

Pros:Jason the staff member was very professional and apologetic as my vehicle wasn’t available for a few hours.Cons:Third party bookings need to be guaranteed bookings, the attitude is very unprofessional when booked through third party bookings which the customer is not aware as I’m just booking onlineReviewed 6 Mar. 2019

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10.0

Smooth, friendly processPros:The employees were kind and professional. The pick up and the drop off went smoothly. The car was clean and in good condition.Reviewed 30 Dec. 2018

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8.8

Ok experiencePros:They were fast and friendlyCons:The truck wasn't clean in the inside a water bottle and hair clip left inside from previous renters.Reviewed 23 Aug. 2018

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• Has the Hertz rental car policy in Las Cruces changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Las Cruces?

  Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Hertz in Las Cruces.

• How many car rental locations does Hertz have in Las Cruces?

  Hertz has 1 rental location in Las Cruces. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: El Paso airport (ELP)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from El Paso airport (ELP)?

  Yes