Book Hertz car rentals in Palo Alto

Palo Alto, CA, United States
30 Jun — 7 Jul
Same drop-off
Palo Alto, CA, United States
Thu 30/6
Noon
Thu 7/7
Noon
Driver's age:

Reviews for Hertz in Palo Alto

Overall Rating7.2 GoodBased on 109 reviews
Cleanliness
7.6
Comfort
7.5
Overall
7.1
Pick-up/Drop-off
6.8
Value for money
7.1

Recent reviews

Traveler rating
16
13
10
15
0
Find reviews that mention:
2.0
Cons:The rental cars office closes at 12pm. We booked a rental at 12pm, but no one told us we have to be there exactly on time or earlier. We got to the rental station a bit after 12. Everything was closed, we had to get a rental somewhere else for a ridiculous expensive last minute price. You should tell püeople that the rental car station in Los Altos closes at 12pmReviewed 30 May 2021
review fromkayak
6.0
Cons:I needed to clean the windshield but there was no washing fluid in the tank. Next time I will check. I wasn’t told the office is closed on Saturday and since there were two notes in the window, one saying Open 9 -12 the other one Closed Saturday and Sunday I wasted half hour waitingReviewed 18 Apr. 2021
review fromkayak
9.6
Pros:Staff was friendly and helpfulReviewed 25 Oct. 2020
review fromkayak
5.2
Cons:Staff at Hertz Palo Alto were quite unhelpful. Among other things, they failed to provide minimum docs needed for drop-off.Reviewed 25 Oct. 2020
review fromkayak
6.8
Pros:The priceCons:I spoke to Hertz at 8am and 1pm to confirm my reservation and let them know I would be picking the car up close to 5pm, and a guy called me at 3pm to tell me they do not have a car for me. I was irate. He was very easy going and basically said 'sorry, my hands are tied and there is nothing we can do.' I made this reservation a week in advance, and paid in advance to be sure I would have a car. This was unacceptable. I eventually was put in touch with the manager at this location and he found me a vehicle (mid size SUV, not full size) that I was able to pick-up at 5pm. Mani was helpful and he did find a vehicle, but this should not have happened. Mani said that he asked the 3rd party rep to shut-off reservations a week in advance because they were not going to have enough cars. They had 70 reservations and only 40 cars available. That's 30 people who had their days ruined due to the overbookingReviewed 9 Sep. 2020
review fromkayak
10.0
Pros:Daniel was awesome. I didn’t realize this location closed early. When he going out I was going to be late he waited for me. The entire team at this location is 5 stars. They also found a larger and better car for. Will definitely rent again. Thanks again for an exceptional service.Reviewed 30 Jul. 2020
review fromkayak
5.6
Cons:When I arrived to pick up the car, the attendant wasn't there. I had to wait 30 minutes and reschedule a client because that wait. And it's not the fault of the Hertz employee either - he had to get a car washed because apparently he's in charge of nearly literally every job - he's the only person working in that branch.Reviewed 17 Mar. 2020
review fromkayak
2.0
Pros:I had to rebook as Hertz wouldn't honor my reservation through Kayak. Now I'm trying to find out how to get a refund.Reviewed 7 Nov. 2019
review fromkayak
9.2
Pros:CarPlay integration with my iPhone. High seat position.Cons:loud windnoice when driving at 70 mphReviewed 22 Sep. 2019
review fromkayak
8.0
Pros:Staff was excellent!Cons:The online information given about payoff was not accurate - there was a $200 security deposit that I was not aware of as well as a $29 underage fee - I was only notified that there would be some fee, but not to that amount, so having the actual fee would be much more clarifying.Reviewed 24 Jun. 2019
review fromkayak
7.6
Pros:Very helpful staffCons:Flexible returnReviewed 1 Mar. 2019
review fromkayak
7.2
Cons:Prices of insuranceReviewed 1 Mar. 2019
review fromkayak

Where can I find Hertz car rentals in Palo Alto?

690 San Antonio Road, Hertz car rentals

Address

690 San Antonio Road

Hours

Wednesday13:00 - 17:3007:30 - 11:30
Thursday13:00 - 17:3007:30 - 11:30
Monday07:30 - 11:3013:00 - 17:30
Friday07:30 - 11:3013:00 - 17:30
Tuesday07:30 - 11:3013:00 - 17:30

Phone

+1 650 493 0232

Address

625 El Camino Real

Hours

Wednesday13:00 - 17:3008:00 - 12:00
Thursday08:00 - 12:0013:00 - 17:30
Monday08:00 - 12:0013:00 - 17:30
Friday08:00 - 12:0013:00 - 17:30
Tuesday08:00 - 12:0013:00 - 17:30

Phone

+1 650 617 0386

Address

816 San Antonio Rd

Hours

Wednesday08:00 - 12:00
Thursday08:00 - 12:00
Monday08:00 - 12:00
Friday08:00 - 12:00
Tuesday08:00 - 12:00

Phone

+1 650 739 0370

Good to know

Most popular location

625 El Camino Real

Most popular car type

Compact

Top tips for renting a car from Hertz in Palo Alto

  • Compact rental cars from Hertz in Palo Alto are around 56% cheaper than other car types, on average

FAQs about renting a car from Hertz in Palo Alto