Book Hertz car rentals in Palo Alto

Reviews for Hertz in Palo Alto

Recent reviews

Traveler rating

Wonderful

1

Very good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

6

2.0

Staff member provided a vehicle that was a size smaller than what the reservation indicated, then lied about it when asked. I was eventually allowed to switch vehicles.Reviewed 7 Nov. 2021

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2.0

Cons:The rental cars office closes at 12pm. We booked a rental at 12pm, but no one told us we have to be there exactly on time or earlier. We got to the rental station a bit after 12. Everything was closed, we had to get a rental somewhere else for a ridiculous expensive last minute price. You should tell püeople that the rental car station in Los Altos closes at 12pmReviewed 30 May 2021

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5.2

Cons:Staff at Hertz Palo Alto were quite unhelpful. Among other things, they failed to provide minimum docs needed for drop-off.Reviewed 25 Oct. 2020

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6.8

Pros:The priceCons:I spoke to Hertz at 8am and 1pm to confirm my reservation and let them know I would be picking the car up close to 5pm, and a guy called me at 3pm to tell me they do not have a car for me. I was irate. He was very easy going and basically said 'sorry, my hands are tied and there is nothing we can do.' I made this reservation a week in advance, and paid in advance to be sure I would have a car. This was unacceptable. I eventually was put in touch with the manager at this location and he found me a vehicle (mid size SUV, not full size) that I was able to pick-up at 5pm. Mani was helpful and he did find a vehicle, but this should not have happened. Mani said that he asked the 3rd party rep to shut-off reservations a week in advance because they were not going to have enough cars. They had 70 reservations and only 40 cars available. That's 30 people who had their days ruined due to the overbookingReviewed 9 Sep. 2020

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10.0

Pros:Daniel was awesome. I didn’t realize this location closed early. When he going out I was going to be late he waited for me. The entire team at this location is 5 stars. They also found a larger and better car for. Will definitely rent again. Thanks again for an exceptional service.Reviewed 30 Jul. 2020

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5.6

Cons:When I arrived to pick up the car, the attendant wasn't there. I had to wait 30 minutes and reschedule a client because that wait. And it's not the fault of the Hertz employee either - he had to get a car washed because apparently he's in charge of nearly literally every job - he's the only person working in that branch.Reviewed 17 Mar. 2020

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2.0

Pros:I had to rebook as Hertz wouldn't honor my reservation through Kayak. Now I'm trying to find out how to get a refund.Reviewed 7 Nov. 2019

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9.2

Pros:CarPlay integration with my iPhone. High seat position.Cons:loud windnoice when driving at 70 mphReviewed 22 Sep. 2019

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8.0

Pros:Staff was excellent!Cons:The online information given about payoff was not accurate - there was a $200 security deposit that I was not aware of as well as a $29 underage fee - I was only notified that there would be some fee, but not to that amount, so having the actual fee would be much more clarifying.Reviewed 24 Jun. 2019

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7.6

Pros:Very helpful staffCons:Flexible returnReviewed 1 Mar. 2019

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7.2

Cons:Prices of insuranceReviewed 1 Mar. 2019

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7.6

Cons:I was not told about how to make use of the express drop after hours but the drop time was booked for after hours. I asked for a smaller car but was given a large oneReviewed 17 Dec. 2018

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More

• What is the most popular rental car from Hertz in Palo Alto?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Hertz in Palo Alto.

• How many car rental locations does Hertz have in Palo Alto?

  Hertz has 2 rental locations in Palo Alto. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes