Book Hertz car rentals in Plano

Reviews for Hertz in Plano

Recent reviews

Traveler rating

Wonderful

1

Very good

3

Good

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Okay

1

Fair

0

Mediocre

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Poor

8

2.0

I had to pickup a rental on short notice. I found a vehicle using Kayak and I was referred to Hertz car rental. I found a $70 car rental for 2 days and with tax and fees + insurance it ended up being around $160. Once I returned the vehicle at the airport (Dallas Love field), the Hertz staff was quick and very adamant about charging me for damage to the vehicle that was already documented prior to renting the vehicle… I had to repeatedly show him that the damage was documented by Hertz through the pre-vehicle check by another Hertz employee. After a few minutes he finally gave up. But he did make sure to charge me the fuel fee because the tank wasn’t exactly at the same fuel level when rented. I understand to be charged if I were to leave the fuel tank on empty, but after fueling the vehicle and still having to drive to the airport from the gas station I was bound to use the 7 miles, forcing it to be under what I originally picked it up with. I hope Hertz or Kayak can help this frustrating situation. A 2 day $160 rental turned into $211 rather quickly. Very upsetting experience.Reviewed 8 Nov 2023

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2.0

EVEN THOUGH I HAD A CONFIRMATION OF MY CAR RENTAL WHICH WAS LOWER THRU KAYAK THAN HERTZ, I ARRIVED TO PICK UP MY CAR AND THEY STATED THAT THEY DID NOT HAVE ANY AT THAT LOCATION. THE PERSON AT THE COUNTER CALLED (NOT SURE WHO) AND STATED THAT HERTZ AT ANOTHER LOCATION WOULD RENT THE CAR TO ME ONLY IF I AGREED TO PAY $300 MORE THAN THE ECONOMIC CAR CONFIRMATION. TRULY FRAUD...Reviewed 29 Oct 2022

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2.0

Cons:They didn’t have a car and I lost my flights as there was no single car in whole dallas area on my date.Reviewed 15 May 2021

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10.0

Pros:Everyone was super friendly and helpful!Reviewed 30 Mar 2021

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8.0

Pros:Everybody was helpful and the service was profesCons:I did have to drive far to east plano even though my orginal place i was supposed to pick it up was closed and had to be changed at the last moment but everything was good just wished they would've have called me earlier on or a day before I pick up the instead the day of because I had to rush getting thereReviewed 16 Mar 2021

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4.0

Pros:Customer service was helpful. However it took asking for a supervisor to assist me. They did compete me for their mistake.Cons:We reserved and prepaid for our car a month in advance. Got a call the day before we were supposed to go pickup the car (5 min before they closed for the day) to tell us that they didn’t have a car for us, but to call back tomorrow morning at 8 am. Long story short, after 3 hours of calling and begging we were able to get a car at a different location. I was told to just cancel the reservation and try again. Called the hertz corporate office and spoke to their customer service and a supervisor and they finally found us a car. In the end it worked out but it was a very stressful day We picked up the car at 5pm ( we were supposed to pick it up at 12) and left for our trip.Reviewed 12 Mar 2021

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• What is the most popular rental car from Hertz in Plano?

  Intermediate (Nissan Sentra or similar) is the most frequently booked rental car type from Hertz in Plano.

• How many car rental locations does Hertz have in Plano?

  Hertz has 3 rental locations in Plano. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Dallas/Fort Worth airport (DFW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Dallas/Fort Worth airport (DFW)?

  Yes