2.0
Service Rep in Hanover was Disgustingly Rude and DELIBERATELY Didficult ,Reviewed 17 Apr. 2023
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2.0
even if confirmed the car wasnt there and nobody called me to let me know, so i had my plans all messed.Reviewed 4 Feb. 2023
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2.0
No vehicles available after booking onlineReviewed 27 Sep. 2022
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10.0
The representative in Plymouth was super friendly and professional.Reviewed 28 Aug. 2022
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7.9
They were great.Reviewed 20 Jul. 2021
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3.9
Value for the money was horrible. Car drove terribly. Missing gas cap. Got caught in a rain storm and the tires couldn’t handle the wet roads and actually made me very nervous even at speeds ten mph slower than the flow of traffic. Seats were covered in stains. Trunk spare cover was broken and spare wasn’t even stored away properly. Even though the car only had less than 40k miles, it sounded terrible trying to start the engine.Reviewed 18 Jul. 2021
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8.4
Cons:Smooth transaction. Only possible improvement would be with more personnel working on Saturday.Reviewed 10 Nov. 2019
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8.0
All around good experiencePros:The people were friendly. The car was great.Cons:The gentleman assumed because I’m from Colorado that I smoke pot. There was a mention when he went over the no smoking in the car policy. don’t assume.Reviewed 9 Jul. 2018
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2.0
There was no car available at the Hanover location and the attendant wPros:I personally located a vehicle at the Plymouth location by calling there. They were able to honor my reservation and were helpful. The whole experience took us Several hours out of our way and was a complete inconvenience.Cons:Kayak should reconsider using hurts at this handover location. It is understaffed, staff is unqualified and there are no processes in place for improving customer services. Basically, The situation was there are no cars we can’t help you I have no way to get you one so forget it.Reviewed 31 May 2018
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10.0
Pros:The staff at this location was incredibly nice and helpful.Reviewed 19 Mar. 2018
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10.0
Would recommend!Pros:Friendly and fast service. The car exceeded my expectations.Cons:The car had a distinct odor.Reviewed 16 Feb. 2018
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8.4
Pros:Pickup and dropoff were SO easy! One of the most effortless I've experienced. If you want extra options, like the personal liability insurance, you have to ask, though. They don't upsell you like some other places.Cons:The car drove a bit wonky.Reviewed 5 Jan. 2018
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