Book Hertz car rentals in Richardson

Reviews for Hertz in Richardson

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4.0

The hertz rental car business at this location is grossly understaffed. Pickup and drop off times too way too long since there are only 1-2 people to work both. This hertz location also housed hertz Uber, which apparently is a separate business from the hertz car rental. The hertz Uber employees would not help. Hertz corporate needs to add staffing.Reviewed 28 Jul. 2022

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4.0

We were told that we could drop the car of at a different location then the pick up. But we were not told that they would charge us $37 at the new drop of location.Reviewed 17 May 2022

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2.0

Pros:Nothing.Cons:Reservation was for 12pm. Got a call at 12:02pm that the truck I had reserved had body damage and couldn't be rented. No resolution on the phone call. I arrived at the rental location around 1pm and the person at the desk explained that there were no trucks. I asked if he had tried to find one at another Hertz location and he said that last time he tried doing that for a customer he got yelled at by his manager. He eventually called his manager and got permission to call others. He tried 2 with no luck and told me that was all he could do. I will never use Hertz again.Reviewed 25 Feb. 2021

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7.6

Pros:Staff were friendly Everything went smoothly I had a short delay in my return, but they were very understandingCons:Nothing to report at this timeReviewed 15 Mar. 2019

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6.0

Pros:it was easy and quick to rent the car the car was cleanCons:i used to work as a customer service agent and the first and most thing i learnt about it was never to say ' I DO NOT KNOW TO A CUSTOMER' ...my boss always told us if you don't know you have no business working here... so I rented my car thru a third party got a good deal paid my insurance thru them so when I went to pick my car I was asked if I needed an insurance told her I paid but she told me that it doesn't show there i asked her what i should do and the answer was 'I DON'T KNOW ' so i didn't want to take the risk of driving without it and ended up paying twice went back and asked her again 'SHE DOES NOT KNOW WHAT I SHOULD DO ' will never use Hertz againReviewed 8 Apr. 2018

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2.0

closed branch!Pros:nothingCons:i booked online a car to pick up from richardson but hertz branch in the richardson was closed when I got there. I did not get any info about working times in richardson branch before i booked. This is unprofessional and extremely rude! After half an hour talk on call I managed to get confirmation for refund. Still waiting refund...Reviewed 14 Mar. 2018

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2.0

Terrible! Stick to the airport location if you'rePros:PriceCons:Reserved a small SUV and when we got there all they had left on the lot was ONE a compact car. We were driving 900 miles to rent a truck and ,over belongings across the country. They attempted to find us another car locally but contractually couldn't call the airport because they didn't have reciprocal agreements with them. I was able to find a replacement with my cell phone so we left without the rental and got another at the airport - from Enterprise.Reviewed 20 Nov. 2016

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• 9.0 /10Enterprise Car Rentals at Richardson

• Has the Hertz rental car policy in Richardson changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Richardson?

  Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Hertz in Richardson.

• How many car rental locations does Hertz have in Richardson?

  Hertz has 2 rental locations in Richardson. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Dallas/Fort Worth airport (DFW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Dallas/Fort Worth airport (DFW)?

  Yes