- All reviews
Pros: The car was clean. Pick up was a bummer. Drop off was easy.
Cons: I booked a full size car. They didn’t have a full size. They tried to give me an upgrade . . . Twice, but their computer system wouldn’t allow it. So, I got a downgrade. Then, they couldn’t honor the price that Kayak quoted. So I got downgraded and was charged more than I expected. I’ll never use Hertz or Kayak again.
Pros: Friendly staff, low pressure on pick-up and drop-off. Fast service.
Rochester, MN rental great
Pros: The counter staff was helpful and efficient. The pick up and drop off were very easy. Rochester was a great place to visit.
Call center didn't help
Pros: I did want to pay for another rental day, so, I called to the 800 customer service number, and the guy at the line told me that I should pay 75 per an extra day (or, hour), when I did paid 17 per hour, so, I decided not to get another day. Then, when o arrived to drop off, I asked at the des about it, ans they guy told me that the cost will be 18 per an extra day :/ , so, I lost the whole day running around because the first guy didn't help me out properly
Cons: difference between 800 customer service and desk service, the service at site was excellent, and the car isn't a good car for long traveling
Fast and friendly
Pros: Good customer service and good car.
Good experience. Car seats....weird
Pros: Easy pick up. Staff made it simple
Cons: Car was a little weird. Dirty, seats had a funny fiber on them that made clothes stick to the seats
Cons: Hertz failed to hold our reserved vehicle, forcing us to shift from full-size to compact equipment. We were flying from Florida which was in the midst of recovery from hurricane Irma. In addition, we experienced delays in Ohare, unable to notify Hertz. I worked for IBM for 33 years, rented Hertz vehicles dozens of times, and will NEVER rent from Hertz again!
Pros: Excellent staff at Rochester, MN airport! They were kind, helpful, and even upgraded our vehicle to help with equipment needs of my wheelchair-bound husband. I will definitely use them again if I am in the area!
Cons: I will never use Rentalcars.com ever again. Be careful. Hertz should not allow them as a reseller
Great car at a great price.
Pros: Fuel economy, cleanliness, state of the art features, Bluetooth, etc.
Cons: A little cramped. Seats could have been a little more comfortable.
Pros: Your representative in Rochester, Minnesota, was very courteous and ended with, "Is there anything else I can do for you?" The car was clean and had a long-handled brush/scraper to remove snow and ice, which I needed and used.
Cons: The Waterloo Airport was closed due to fog on the day I was supposed to pick up the rental car there, and I was diverted to Rochester, Minn., instead. So I called Waterloo to cancel the reservation, and I made a reservation in Rochester online. I was going to pay about $100 for the for the four-day rental if I had picked up and dropped off in Waterloo, but it cost me $383 instead, presumably because the pick-up and drop-off points weren't the same. I'm not happy about that. Your representative in Rochester hadn't seen my reservation yet but quickly pulled it up. He was helpful. I was eager to get underway because it was dark and blowing snow and I had to drive 80 miles instead of 45. There was no one at the counter when I dropped off the car in Waterloo, so I couldn't ask for an airline Frequent Flyer number to be added before the rental was closed. By the time I got home to Washington, D.C., the agency in the Waterloo Airport was already closed. I called today to ask that a number be added, since my rental account hadn't been processed yet. Dallas in Waterloo said it was too late. So I called the Hertz 800 number. A lady there said she could add it, but then said that the account had just been closed. So I lost 383 frequent flyer miles. I'm not happy about that.
Where can I find Hertz car rentals in Rochester?
Address5335 Highway 52 North
|Monday||07:30 - 18:00|
|Tuesday||07:30 - 18:00|
|Wednesday||07:30 - 18:00|
|Thursday||07:30 - 18:00|
|Friday||07:30 - 18:00|
Phone+1 507 289 6640
Top tips for renting a car from Hertz in Rochester
- Economy rental cars from Hertz in Rochester are around 17% cheaper than other car types, on average
FAQs about renting a car from Hertz in Rochester
What is the most popular rental car from Hertz in Rochester?
Compact (Ford Focus or similar) is the most frequently booked rental car type from Hertz in Rochester.
How many car rental locations does Hertz have in Rochester?
Hertz has 2 rental locations in Rochester. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Rochester airport (RST)?
Does Hertz offer shuttle or airport pick-up services from Rochester airport (RST)?