Book Hertz car rentals in Saint Charles

Reviews for Hertz in Saint Charles

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car was cleangreat experience

pick up the carpick up and drop

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rented a carfriendly staff

2.0

Cons:$50 cancellation fee. Probably not Ks fault. But not good policy during Covid.Reviewed 17 Aug. 2020

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4.0

Pros:The woman at the drop-off in Port St. Lucie was excellent! Quick, efficient, friendly, professional.Cons:I reserved and paid for a large SUV (Ford Expedition on the site as I was making the reservation, but the confirmation showed Nissan Pathfinder). I was offered a Ford Explorer (at the same rate), which is significantly smaller than the Expedition. I feel ripped off. I got there after the reserved time, and it took about 30 minutes to do the rental and for them to clean the car. It should have been cleaned before I got there. The exterior was filthy, so I had to run it through a car wash so the windows were clean for my trip. This doesn't really instill confidence in the interior cleaning during COVID-19. Not impressed. I would definitely choose other options before Hertz, especially their ST. Charles, IL office. The last time I rented from them, it was also a frustrating, time-consuming experience, and they ended up giving me a car that differed from the paperwork. Got to FL and the guy at the office there (who was awesome, by the way) had to figure out how to close out the rental when I gave him a car and paperwork for a different car. Thank goodness I didn't get stopped along my trip.Reviewed 6 Jul. 2020

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8.4

Cons:Car smelled like it had been smoked inReviewed 30 Nov. 2019

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8.0

Van rentalPros:Gas mileage and roominess.Cons:Interior dirty with stains in back.Reviewed 12 Nov. 2017

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2.0

Bad CommunicationCons:The day for which I had reserved the car, I got a call from Hertz letting me know that they did not have a mini-van available for our trip. The agent did not seem to be interested in the fact that I had based my whole trip on obtaining the van, to use for our vacation. I asked if he could find another agency to get us the van, he claimed he tried, but could not find one, He said I could try the airport which is 40 miles away. He offered nothing else to help us out, he did offer a jeep that would not accommodate the amount of people that would be traveling with us.Very poor treatment, the deal was to good to be true. I will not use this service again, was not worth it. Ruined our day.Reviewed 5 Aug. 2018

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8.0

Pros:PriceCons:Car pulled rightReviewed 25 Mar. 2017

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8.0

Pros:Car was ready on timeReviewed 18 Dec. 2017

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2.0

Worst service I’ve ever experienced avoid at all costs !!!Cons:Manager was absolutely no help calling customer service absolutely no helpReviewed 11 Jun. 2018

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6.4

Pros:The employees tried hard but they were understaffed for spring break.Cons:They did not have sufficient time to clean the car properlyReviewed 11 Apr. 2017

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2.4

Pros:The employee at the drop off end in Port St. Lucie was pleasant and seemed to know, and enjoy, his job.Cons:Car interior, windows and trunk were not clean. Staff in St. Charles office were not helpful. Mischarged for rental despite Kayak confirmation, and spent an hour over 2 calls trying to get it fixed. Got to FL to turn in car and found out the car they gave me the wrong car in St Charles IL!Reviewed 3 Feb. 2019

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2.0

Pros:N/ACons:The initial car was left unclean and appeared to have animal hair left in the vehicle. One of our family members is extremely allergic to pets. When we asked the employee they understood why we were concerned but it took an additional 90 minutes to produce another vehicle & charges additional $110!Reviewed 28 Jan. 2019

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8.8

Roadside assistance was less than helpfulPros:Vehicle was nice and cleanCons:Had a warning light go on and there was no owner's manual in the vehicle. When I called roadside assistance, they had no idea what the light was related to. I got to the Hertz facility at Salisbury MD airport, and the guy there knew and told me how to fix the problem in two minutes. But I had to drive 50 miles out of my way because the roadside assistance did not share this gentleman's knowledge of the vehicle.Reviewed 20 Sep. 2018

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• Has the Hertz rental car policy in Saint Charles changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Saint Charles?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Saint Charles.

• How many car rental locations does Hertz have in Saint Charles?

  Hertz has 1 rental location in Saint Charles. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: O'Hare Intl airport (ORD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?

  Yes