Book Hertz car rentals in San Rafael

Reviews for Hertz in San Rafael

Recent reviews

Traveler rating

Wonderful

2

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

5

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car was cleanpick up the car

great experiencerented a car

car available

2.0

Had the car booked for 12pm pick up and got there just after 12 and the store was closed.. presumably this store closes at 12pm. No one called me to see if I was coming either. Had to make other arrangementsReviewed 19 Jul. 2022

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10.0

This was a last minute booking and as it turned out, I booked for the wrong days. Steve went above and beyond to get me in a car, despite very low stock due to it being a holiday weekend. I was super pleased with the excellent customer service!Reviewed 28 Apr. 2022

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1.9

I never got my car!Reviewed 5 Oct. 2021

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1.9

Kayak confirmed a booking but in fact this location had zero carsReviewed 21 Sep. 2021

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1.9

Rude and unreasonable staff.Reviewed 18 Sep. 2021

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1.9

Not use Kayak or Hertz. Because I booked a car the same day I needed it, Hertz did not have any vehicles available for me - nor would they rent to me the price I booked. Hertz claims that third-party bookers do not have access to the local inventories, and that it was my responsibility to call Hertz directly and confirm the online booking. Total BS. Third-party hotel bookers have access to local inventories without problem. There is nothing that Hertz couldn't do on same day bookings that they don't do for advance bookings or bookings done 24 hours beforehand. I walked out angry 😡 and 😠 and four blocks to Enterprise, who not only had cars in stock but offered me a three day rental for less that the SVU Hertz was trying to pawn off on me. Shame on Hertz and Kayak. If you can't act jointly like a professional company, then Hertz should not be included on Kayak.Reviewed 30 Aug. 2021

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4.0

Cons:--instruction manual should be IN the car --remind the "pick-up" attendants to look at the person they are assisting in the moment --have "drop-off" office open on WEEKENDS. It's not fair to charge 2 extra days when the renter is late returning on a Friday AFTER 5:30 !!!Reviewed 15 May 2021

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10.0

Pros:The team in San Rafael was very accommodating getting me into a great car last minute when Enterprise could not honor my reservation. They were sure to give me my options with limited inventory so that I could make the right decision for my one way trip. Great experience all around.Reviewed 28 Oct. 2020

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2.0

Cons:The vehicle was not available at the pick up area despite several calls with Hertz on its avaialbilityReviewed 28 Dec. 2019

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2.0

Pros:Unethical company who don't honor their cancellation policy.Reviewed 27 Nov. 2019

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4.0

Cons:Speeding check in. They had us waiting for over an hour to pick up our vehicle. No pick up serviceReviewed 2 Aug. 2019

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9.6

Pros:Excellent at check inReviewed 14 Apr. 2019

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More

• 5.6 /10Enterprise Car Rentals at San Rafael
• 5.8 /10Avis Car Rentals at San Rafael

• Has the Hertz rental car policy in San Rafael changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in San Rafael?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Hertz in San Rafael.

• How many car rental locations does Hertz have in San Rafael?

  Hertz has 1 rental location in San Rafael. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes