Guest Reviews
Overall Rating
7.4
Good
Based on 3,954 reviews
Cleanliness
8.3
Comfort
8.4
Pickup/Dropoff
8.2
Value for money
8.3
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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4.8
Pros: Staff was friendly
Cons: Everything
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10.0
Pros: The manager was very helpful and patient, our car was clean and a good value.
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10.0
Pros: The whole experience was great - staff, check-in, return, and the car.
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7.6
Pros: Car was decent, and the location is convenient for me.
Cons: I see no point in asking a customer to take a quick survey at pickup before even getting in the vehicle. I found that annoying.
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2.0
Pros: Nothing
Cons: Had a car for me when I came to pick one up.
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8.4
Pros: The staff was helpful, the car was clean, and the electronics all worked well.
Cons: There were fees that were hidden, and we were charged $10 more than we were quoted. This is not a huge deal, but we would have appreciated full transparency from the beginning.
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10.0
Pros: Santa Barbara airport is great
Cons: Not much
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4.8
Pros: Drop off was fine.
Cons: We waited for over 2 hours for a car and it was a chevy not a jeep
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2.0
Pros: Very poor
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8.0
Cons: I requested Hertz's liability insurance coverage alone but the counter representative billed me for liability and loss damage waiver both adding $55 to my bill that I did not notice until reviewing the invoice at return. I feel I was intentionally up sold and taken advantage of, although my fault.
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2.0
Pros: Nothing
Cons: Didn't have the car I had reserved. Hertz rep was a bit rude and not remotely apologetic.
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8.4
Pros: We were reimbursed for gas provided.
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7.6
Pros: Car was decent, and the location is convenient for me.
Cons: I see no point in asking a customer to take a quick survey at pickup before even getting in the vehicle. I found that annoying.
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8.4
Pros: The staff was helpful, the car was clean, and the electronics all worked well.
Cons: There were fees that were hidden, and we were charged $10 more than we were quoted. This is not a huge deal, but we would have appreciated full transparency from the beginning.
review from
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8.0
Cons: I requested Hertz's liability insurance coverage alone but the counter representative billed me for liability and loss damage waiver both adding $55 to my bill that I did not notice until reviewing the invoice at return. I feel I was intentionally up sold and taken advantage of, although my fault.
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8.4
Pros: We were reimbursed for gas provided.
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4.8
Pros: Staff was friendly
Cons: Everything
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2.0
Pros: Nothing
Cons: Had a car for me when I came to pick one up.
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4.8
Pros: Drop off was fine.
Cons: We waited for over 2 hours for a car and it was a chevy not a jeep
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2.0
Pros: Very poor
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2.0
Pros: Nothing
Cons: Didn't have the car I had reserved. Hertz rep was a bit rude and not remotely apologetic.
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Where can I find Hertz car rentals in Santa Barbara?
633 E Cabrillo Blvd, Hertz car rentals
Address
633 E Cabrillo BlvdPhone
+1 805 962 5305Top Tips For Renting a Car from Hertz in Santa Barbara
- Intermediate rental cars from Hertz in Santa Barbara are around 34% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Santa Barbara
What is the most popular rental car from Hertz in Santa Barbara?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Santa Barbara.
How many car rental locations does Hertz have in Santa Barbara?
Hertz has 3 rental locations in Santa Barbara. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Los Angeles Airport (LAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes