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6.0
Agents in the office were great. However, getting charged extra for dropping off 2 hours late when I called to be certain it was going to be fine dropping off late , did not sit well.Reviewed 27 Apr. 2022
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10.0
Charlene helped us when we were in a desparate situation. Because of her we likely saved thousands of dollars. This Hertz location will always be in my heart because of it. Thank you!!!Reviewed 21 Mar. 2022
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2.0
Upon landing, I had a call from Hertz saying there would not be a car available for me. No cars were available at the airport or the other in-town location. The front desk staffs tried to be kind, but it was obvious there simply were no cars available. Had to use Uber and Lyft to get where I was going and then rent a bike. So while in the big scheme of things, it is not earth shattering not sure I would use kayak or a third party affiliate again.Reviewed 11 Mar. 2022
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2.0
I went there at my time of reservation and they did not have a car. They told me to come back in the morning, and when I did they not only didn't have a car no one was there working the counter. I left and got a car from enterpriseReviewed 5 Jan. 2022
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10.0
Helpful staff, easy pickup and drop off, no high pressure sales for items I did not want. Most pleasant car rental experience I have ever had, and I’ve had hundreds.Reviewed 2 Dec. 2021
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1.9
They didn’t have a car for me when I arrived. I had to wait nearly two hours. Eventually I got what I think was a staff members car that smelled like marijuana. I’m relatively easy going, but this was a terrible experience.Reviewed 26 Sep. 2021
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10.0
Great service. Easy pickup and dropoff. No hassle abou tpicking up and dropping off an hour early. Excellent value for enclosed dodge commercial van. 1/3 the cost of a smaller vehicle. THANK YOU!Reviewed 24 Sep. 2021
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10.0
Super friendly staff! Very easy process and quick.Reviewed 24 Sep. 2021
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1.9
Hertz sucks! Go budget/Avis-anything but hertz!Reviewed 12 Jul. 2021
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2.0
Pros:NO. I found out two days before my rental began that the location will be closed until December. I did't received an email or courtesy call prior to 130 mile trip to Savannah.Reviewed 1 Jun. 2021
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2.0
Pros:I rented an SUV for eight days a family vacation with pickup at a Savannah location on E. Victory Drive -- 5:00pm pickup on Friday May 7th. sparing you the small details that only added to the aggravation i'll go right to the miserable punch line -- the location was CLOSED. FOR GOOD. As in NO LONGER IN BUSINESS. I was dropped at the location by an UBER only to be told by a very nice woman packing boxes that this location is no longer active and they had NO CARS. So much for the reservation. And so much for my morning taking Ubers around Savannah to find a car (there was a shortage) I would like to be contacted by someone from Kayak to discuss this experience and understand how this could possibly have happened. I can be reached at MikeS@strausmilk.com or 415 845 8147. thank yoiu.Cons:UMMMMM....they could have had a car for me? Or the location from which i supposedly rented (through Kayak) could have still been in business???????Reviewed 16 May 2021
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2.0
Pros:Nothing. The place was temporarily closed. Even though I was sent a reminder email the day before.. Called Priceline to inform them and was told they apologize that their system was not updated. The only thing they could offer me was to cancel without penalty. I was set to travel out of town. Will never use againCons:EverythingReviewed 11 May 2021
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