Book Hertz car rentals in Tyler

Reviews for Hertz in Tyler

Recent reviews

Traveler rating

Wonderful

4

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

2

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pick up the carpick up and drop

car availablerented a car

car was clean

10.0

Helpful, friendly staff. Great car! Going through procedures when I couldn't pick up the first night because of flight delay.Reviewed 11 Oct. 2022

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2.0

Counter was closed when I arrived. NO CAR. No help from Hertz 800 number. Basically, the message was too bad.Reviewed 20 Jun. 2022

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10.0

Fast to get a vehicle and easy to schedule. Staff was great and fast. Car was nice and comfortable to ride in for many hours.Reviewed 3 Aug. 2021

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10.0

Will at the airport in Tyler answered everything single question I had with patience and a smile! 5 stars for Will!Reviewed 31 Jul. 2021

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10.0

Pros:The young lady was helpful, and it was an easy pick up and drop off.Reviewed 9 Mar. 2021

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2.0

Cons:I went to pick up the car, they had hours up to 3 pm posted at the counter for the Saturday 11/28/2020. I was there just a few minutes before 3 pm. Nobody at the counter. Could here music playing in the adjacent employees room, and a personal bag was sitting in the counter chair. Knocked on the employee door twice and waited until 3:15. Couldn’t get assistance or a car. Looked up hertz rental and one was open till 4 pm near the airport in Tyler. Drove to this one before 4 pm, but it was closed also. Therefore wasn’t able to obtain a rental car to get me to Dallas love airport by 4:00am Sunday morning,. so required family member to drive 200 extra miles Sunday morning to go out of there way to drop me off at the airport . It would be better to have your places open to the times they post they are.Reviewed 30 Nov. 2020

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3.6

Pros:I would like my reservation honored. I needed a car. I had a reservation. Everyone there waiting had a reservation. We were all left stranded. We did not even get a cancellation. The hertz crew was home for the day. They left five hours early.Cons:Be open. Honor your reservations. Keep open during your business hours. If you want to make it right you can pay the $25 cab ride into town, the $90 I was forced to pay at the hotel and maybe the cost of car rental from Enterprise.Reviewed 5 Jun. 2019

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10.0

Pros:I enjoyed the rental car and the experienceCons:If I could keep the carReviewed 23 May 2019

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6.0

None availableCons:They had a storm the previous night and had no cars available to rent. I made the reservation that morning yet the lack of cars was not reflected in my search.Reviewed 18 Apr. 2018

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4.4

Cons:I rented a small car to accommodate 4 people. The rental place rented our car out before we got there and the only car available was a Camaro. Hertz did not want to do anything to help us because I explained there would be 4 people riding in the car. They could not do anything for me. The car was very uncomfortable for a 6-hour drive. It would be fine for a 20-year-old but for our age, not the best car.Reviewed 16 Dec. 2017

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10.0

Pros:It was clean and ready to go when I got there.Cons:It was confusing on the e-mail from Kayak - it said I had to take a shuttle, but the Hertz counter was in the airport & that is where I picked up the car.Reviewed 30 Oct. 2017

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2.0

TerribleCons:My car was not available for the 2nd week in a row. I had a reservation for a car weeks in advance. I went on my lunch break and they told me I'd have to wait 3-5 hours... How am I supposed to pay for the car if I can't go to work. The only thing the representative could "do for me" was put me in a luxury vehicle for an extra charge a day. Not my problem, guys. I should not have had to pay extra for that. Ridiculous. I just went to cancel my next trip with them due to change of plans for this weekend (it's 5 days away) and they want to charge me $50 cancellation fee. I'm sick of it. Not using Hertz again...Reviewed 16 Oct. 2017

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• 10 /10Enterprise Car Rentals at Tyler

• Has the Hertz rental car policy in Tyler changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Tyler?

  Economy (Class Economy Car or similar) is the most frequently booked rental car type from Hertz in Tyler.

• How many car rental locations does Hertz have in Tyler?

  Hertz has 2 rental locations in Tyler. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Pounds Field airport (TYR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Pounds Field airport (TYR)?

  Yes