Reviews for Hertz in Venice
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12 Jan 2018
Hertz? Never ever again!
Cons: I booked 1,5 months in advance the car by Hertz. With pickup in Venice and drop off in Viterbo. I got a booking confirmation via e-mail. BUT! An employee in Venice office of Hertz unilaterally changed conditions of my booking and changed drop off office from Viterbo to Rome. I asked him to amend documents but he told that he has some problems with his system and cannot amend it. He printed me information about Viterbo office from his system and told that it's just small technical mistake and everything is fine. It was pre-Christmas time. No other car rental companies were open. No other opportunities to rent another car were avaliable. I called to Viterbo office (phone number on by booking and on the paper I got from Hertz employee of Venice office) on 03rd of January to confirm that they will be open next day to drop off the car. The person on the phone confirmed me that office will be open. BUT!! on the 4th of January when I arrived to drop off the car I was told that HERTZ closed office in Viterbo and I have to go to Rome. That employee in Venice just lied to me: it was not a technical mistake in his system, it was because Viterbo office planned to be closed. So it was a fraudulent representation of the customer which is a direct breach of customer protection legislation. I was in Viterbo office 20 mins before the rental time expires. It was impossible to reach Rome within next 20 minutes before the rental time will expire. Moreover, I had other plans for my vacation on that day and days further and these plans didn't include spend 2 hours driving to Rome and 2 hours returning back to Viterbo. HERTZ MUST INFORM me in advance that it changed booking conditions. I was avaliable to drive the car to Rome only on the next day. Hertz charged me for 2 additional rental days. Moreover, I had to pay for additional fuel. Moreover, I paid money for the train to return to Viterbo. Moreover, I spend almost the whole day of my vacation travelling to Rome and back.
24 Nov 2017
Pros: The car was on time
Cons: Not the car we order and not similar. We wanted 9 places came and we got 7 place car. The charge was 15 eu more. I would like to file a complain Erez Boozer
12 Oct 2017
Terrible customer service on venizia
Pros: The main employee (male no name tag) in Venezia was not helpful, effecicient or nice. Luckily his junior female employee stepped in to help us (I had my wallet stolen with my drivers license and since the reservation was in my name we had to change the name and driver to my wife. He refused to help going on a rant that he didn’t even have time to do his job ... which I though was customer service especially when I called the hertz customer service number in my kayak email and reached him. He blamed the fact that he had no computer. Definitely not up to the standard of Hertz.
Cons: The young female employee (again no name tag) helped us after the male employee yelled at us for 15 minutes and had us on our way in 10.
17 Sep 2017
Pros: When we got there in the rain the attendant made us feel right at home and made sure we understood the car we were renting
Cons: Not a great selection of cars